DocsPlus Universal for Windows / Mac
For subscriptions purchased after November 2020.
Register
First, you’ll need to register your licenses and choose a password for your account.
Install
Find out how to install the software on your Windows and Mac devices.
Manage licenses
Find out how to monitor, allocate and transfer licenses to different devices.
Contact support
Contact our support team here if you run into any technical issues.
How can I share my DocsPlus files?
You'd like to share your DocsPlus files between devices or send them to other people.
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You would like to know:
- How to install your products
- Which devices / users are currently licensed
- How to reclaim licenses from devices / users that no longer need one
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You want to learn about using DocsPlus in exams.
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You wish for your teachers / students to use your subscription on their personal home devices.
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The software is installed but not activated on multiple Windows computers. This may be because the automatic activation was unsuccessful during installation. It may be because the software was included in a system image that was applied to client computers.
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You would like to control Clicker / DocsPlus using a Tobii Eye Gaze device.
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Your Clicker / DocsPlus Document has recently become corrupt or been lost.
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You would like to uninstall DocsPlus from computers on your Windows network.
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No, Crick Software products do not work on Android.
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Clicker / DocsPlus compatibility.
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The Predictor icon is dimmed out and can't be used.
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When using LearningGrids:
- The website loads partially or not at all.
- You receive errors saying An error has occurred in the script on this page.
- When clicking Run Now / Open, nothing happens.
- When clicking Run Now / Open, you receive a Loading error saying the item cannot be found or is corrupted.
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When trying to launch DocsPlus:
- Nothing seems to happen.
- A teal loading screen appears then disappears, or freezes on a particular Step.
- You get the error message:
Internal exception occurred
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You can't take a photo because the webcam feed fills the entire screen, leaving you unable to continue.
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You receive this error message on launch.
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When launching the software, the loading screen freezes at Step 11 of 22, or you get an error stating "...there is a problem with SAPI5".
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You receive this error when trying to install Clicker / DocsPlus on a Mac, despite it's macOS version being high enough.
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You've opened a PDF in DocsPlus but can't select the text to hear it spoken.
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During installation, you receive the following error message:
Error 1317. An error occurred while attempting to create the directory -
When saving a file, you receive the following error message:
Cannot save the file…You may not have sufficient privileges to save this file in the folder you have selected. -
When trying to install Clicker / DocsPlus, it fails with the error:
Source file not found: <location to>\CrickNativeUtils.dll. Verify that the file exists and that you can access it.
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You can’t find your serial number.
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You receive this error message when trying to use the Sound Recorder.
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You’ve made a recording but it won't play back.
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When right-clicking a file in the Explorer, the Delete option is dimmed out, or the following error message appears if you choose it:
File cannot be deleted -
When typing in a cell or text box, the on-screen keyboard always appears (even if your device doesn't have a touch screen).
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When launching DocsPlus, you receive one or more of the following error messages:
Cannot find 'MSVCP140.dll'. Please, re-install this application.
or
The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer.
or
DocsPlus has stopped working. -
When trying to print, you receive the following error message (even though printers are installed and usable in other programs):
No Printers could be found.
| Platform | How to Install |
|---|---|
DocsPlus for Windows | Click here |
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DocsPlus for Mac | Click here |