DocsPlus Universal for Windows / Mac

For subscriptions purchased after November 2020.

  
get-started

Register

First, you’ll need to register your licenses and choose a password for your account.

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activation

Activate

Next, activate your licenses so that they will be ready to install.

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install

Install

Find out how to install the software on your Windows and Mac devices.

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Manage licenses

Find out how to monitor, allocate and transfer licenses to different devices.

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Contact support

Contact our support team here if you run into any technical issues.


How can I share my DocsPlus files?

You'd like to share your DocsPlus files between devices or send them to other people.

Can't hear recorded sound in Clicker 7 / DocsPlus

You’ve made a recording but it won't play back.

Resolution

Our software uses Visual C++ to record sounds. On rare occasions, these components don't register properly during installation.

To resolve the problem, download and install the Visual C++ 2015 Redistributable from Microsoft:

  1. Log into Windows as an administrator.
  2. Click this link to start the download:
    https://go.microsoft.com/fwlink/?LinkId=615459
  3. Run the downloaded vc_redist.x86.exe file. Accept the license agreement and then click Install.
  4. When the installation has finished, restart the computer.

Your recording should now play back correctly.


About this article
Published
3rd November 2017
Last revised
16th December 2019
Applies to
  • Clicker 7
  • DocsPlus for Windows / Mac
  • DocsPlus Universal for Windows / Mac
Keywords
  
  
PlatformHow to Install
DocsPlus Universal App Icon   DocsPlus for Windows
Click here
DocsPlus Universal App Icon   DocsPlus for MacClick here
  

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