DocsPlus Universal for Windows / Mac
For subscriptions purchased after November 2020.
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The webcam feed fills the screen
You can't take a photo because the webcam feed fills the entire screen, leaving you unable to continue.
Resolution
This can happen when using a high resolution webcam on a device with a low resolution screen.
To resolve the problem:
- Click Manage (or Program Management) in the Options ribbon tab.
- On the Camera tab, enable Reduce webcam size and click OK.
If this setting isn't visible in Clicker 7, update to the latest version.
- Published
- 21st January 2020
- Last revised
- 16th December 2019
- Applies to
-
- Clicker 7
- Clicker 8 for Windows / Mac
- DocsPlus for Windows / Mac
- DocsPlus Universal for Windows / Mac
- Keywords
-
The webcam feed fills the screen
You can't take a photo because the webcam feed fills the entire screen, leaving you unable to continue.
Resolution
This can happen when using a high resolution webcam on a device with a low resolution screen.
To resolve the problem:
- Click Manage (or Program Management) in the Options ribbon tab.
- On the Camera tab, enable Reduce webcam size and click OK.
If this setting isn't visible in Clicker 7, update to the latest version.
- Clicker 7
- Clicker 8 for Windows / Mac
- DocsPlus for Windows / Mac
- DocsPlus Universal for Windows / Mac
- keyboard
- on-screen keyboard
- C7WH23
The webcam feed fills the screen
You can't take a photo because the webcam feed fills the entire screen, leaving you unable to continue.
Resolution
This can happen when using a high resolution webcam on a device with a low resolution screen.
To resolve the problem:
- Click Manage (or Program Management) in the Options ribbon tab.
- On the Camera tab, enable Reduce webcam size and click OK.
If this setting isn't visible in Clicker 7, update to the latest version.
- Clicker 7
- Clicker 8 for Windows / Mac
- DocsPlus for Windows / Mac
- DocsPlus Universal for Windows / Mac
- keyboard
- on-screen keyboard
- C7WH23