DocsPlus Universal for Windows / Mac
For subscriptions purchased after November 2020.
![get-started](https://crickmedia2.blob.core.windows.net/img/logo/support/get-started3567ee67958c4f898d648fc20a3ea751.png?sfvrsn=2feba1bf_2)
Register
First, you’ll need to register your licenses and choose a password for your account.
![install](https://crickmedia2.blob.core.windows.net/img/logo/support/install.png?sfvrsn=7a0deb72_2)
Install
Find out how to install the software on your Windows and Mac devices.
![managing licenses-alt](https://crickmedia2.blob.core.windows.net/img/logo/support/managing-licenses-alt.png?sfvrsn=60282db3_2)
Manage licenses
Find out how to monitor, allocate and transfer licenses to different devices.
Contact support
Contact our support team here if you run into any technical issues.
How can I share my DocsPlus files?
You'd like to share your DocsPlus files between devices or send them to other people.
Error: "Cannot find 'MSVCP140.dll'. Please, re-install this application."
When launching DocsPlus, you receive one or more of the following error messages:
Cannot find 'MSVCP140.dll'. Please, re-install this application.
or
The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer.
or
DocsPlus has stopped working.
Resolution
DocsPlus uses Visual C++ to run correctly. On rare occasions, these components don't register properly when during installation.
To resolve the problem, download and install the Visual C++ 2015 Redistributable from Microsoft:
- Log into Windows as an administrator.
-
Click this link to start the download:
https://go.microsoft.com/fwlink/?LinkId=615459 - Run the downloaded vc_redist.x86.exe file. Accept the license agreement and then click Install.
- When the installation has finished, restart the computer.
DocsPlus should now launch correctly.
- Published
- 13th November 2017
- Last revised
- 16th December 2019
- Applies to
-
- DocsPlus for Windows / Mac
- DocsPlus Universal for Windows / Mac
- Keywords
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Platform | How to Install |
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![]() | Click here |
![]() | Click here |
Additional voices
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Scottish Adult Voice
DocsPlus for Windows
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ANZ Child Voices
DocsPlus for Windows
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US Child Voices
DocsPlus for Windows
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British Child Voices
DocsPlus for Windows