DocsPlus Universal App for iPad

For subscriptions purchased after November 2020.

First, you’ll need to register your licenses and choose a password for your account.

Next, activate your licenses so that they will be ready to install.

Find out how to install the software on your iPads.

Find out how to monitor, allocate, and transfer licenses to different devices.

Contact our support team here if you run into any technical issues.

You'd like to share your DocsPlus files between devices or send them to other people.

How do I save files on iPad?

You've made a file in Clicker / DocsPlus and wish to save it to your device or cloud storage.
How do I manage my subscription?
You would like to know:
- How to install your product?
- Which devices / users are currently licensed?
- How many licenses are spare?
- How to reclaim licenses from devices / users that no longer need one?
How can I deploy iPad apps to multiple devices?

You wish to deploy the Clicker Apps or DocsPlus Universal via your MDM provider.
Can a school's subscription be used at home?

You wish for your teachers / students to use your subscription on their personal home devices.
How do I set up switch access on iPad?

You would like to control our iPad apps with switches.
How do I change the Subscription Manager?

You would like to add / remove a Subscription Manager on your subscription.
Using a mouse / eye gaze device on iPad

You would like to control our iPad apps with a mouse or eye gaze device, e.g. a Skyle.
Does Clicker work on Android devices?

No, Crick Software products do not work on Android.

Parts of the app are disabled (Limited Access)

Some icons / menu items are dimmed out, such as My Files. You can't use speech or open resources from LearningGrids.
LearningGrids isn't working
When using LearningGrids:
- The website loads partially or not at all.
- You receive errors saying An error has occurred in the script on this page.
- When clicking Run Now / Open, nothing happens.
- When clicking Run Now / Open, you receive a Loading error saying the item cannot be found or is corrupted.
No speech on iPad

You can't hear spoken text, despite the words highlighting in sequence.
Error: "...problem connecting to our server" on iPad

When launching the app on your iPad, you receive this error message:
Unfortunately, there is a problem connecting to our server. Please check your Internet connection.
Google Drive files appear dimmed out in My Files

After tapping My Files and selecting Google Drive in the left pane, your files appear but are dimmed out and won't open.
I can't select text in a PDF

You've opened a PDF in DocsPlus but can't select the text to hear it spoken.
Can't record a sound on iPad

You can record but playback is silent and the Done button is dimmed out, so you can't finish.