DocsPlus Universal for iPad
For subscriptions purchased after November 2020.
You'd like to share your DocsPlus files between devices or send them to other people.
Google Drive files appear dimmed out in My Files
After tapping My Files and selecting Google Drive in the left pane, your files appear but are dimmed out and won't open.
Unfortunately, this seems to be an issue with the Google Drive service itself.
We're continuing to research the situation and will update our apps if a solution is found that requires modification.
In the meantime, it's still possible to open files via the Google Drive app:
- Launch the Google Drive app.
- Browse to your file.
- Tap the 3-dot icon in the top-right corner and choose Open in.
- When the iPad sharing popover appears, choose the relevant app from the list.
For IT Professionals
Files uploaded by Google Drive for Desktop (formally Drive File Stream) seem unaffected by this issue.
Therefore, if you're not already using it, consider using Google Drive for Desktop as a sync solution within your organization.
To learn more, see:
- August 21st, 2020
- Last revised
- August 20th, 2020
- Applies to
- Clicker Writer for iPad
- DocsPlus for iPad
- DocsPlus Universal for iPad