DocsPlus Universal for iPad

For subscriptions purchased after November 2020.


How can I share my DocsPlus files?

You'd like to share your DocsPlus files between devices or send them to other people.

Google Drive files appear dimmed out in My Files

After tapping My Files and selecting Google Drive in the left pane, your files appear but are dimmed out and won't open.

Resolution

Unfortunately, this seems to be an issue with the Google Drive service itself.

We're continuing to research the situation and will update our apps if a solution is found that requires modification.

In the meantime, it's still possible to open files via the Google Drive app:

  1. Launch the Google Drive app.
  2. Browse to your file.
  3. Tap the 3-dot icon in the top-right corner and choose Open in.
  4. When the iPad sharing popover appears, choose the relevant app from the list.

For IT Professionals

Files uploaded by Google Drive for Desktop (formally Drive File Stream) seem unaffected by this issue.

Therefore, if you're not already using it, consider using Google Drive for Desktop as a sync solution within your organization.

To learn more, see:

https://support.google.com/a/answer/7491633


About this article
Published
August 21st, 2020
Last revised
August 20th, 2020
Applies to
  • Clicker Writer for iPad
  • DocsPlus for iPad
  • DocsPlus Universal for iPad
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