DocsPlus Universal for Chromebook

For subscriptions purchased after November 2020.

First, you’ll need to register your licenses and choose a password for your account.

Next, activate your licenses so that they will be ready to install.

Find out how to install the software on your Chromebooks.

Find out how to monitor, allocate, and transfer licenses to different devices.

Contact our support team here if you run into any technical issues.

You'd like to share your DocsPlus files between devices or send them to other people.

How can I deploy Chromebook apps to multiple users?

You wish to deploy our Chromebook apps via the Google Admin console.
How do I manage my subscription?
You would like to know:
- How to install your product?
- Which devices / users are currently licensed?
- How many licenses are spare?
- How to reclaim licenses from devices / users that no longer need one?
Can a school's subscription be used at home?

You wish for your teachers / students to use your subscription on their personal home devices.
How do I set up switch access on Chromebook?

You would like to control our Chromebook apps with switches.
How do I change the Subscription Manager?

You would like to add / remove a Subscription Manager on your subscription.
Can we use the Chromebook apps in a managed guest session?

You would like to use our apps in a managed guest session (or kiosk mode).
Does Clicker work on Android devices?

No, Crick Software products do not work on Android.

Parts of the app are disabled (Limited Access)

Some icons / menu items are dimmed out, such as My Files. You can't use speech or open resources from LearningGrids.
LearningGrids isn't working
When using LearningGrids:
- The website loads partially or not at all.
- You receive errors saying An error has occurred in the script on this page.
- When clicking Run Now / Open, nothing happens.
- When clicking Run Now / Open, you receive a Loading error saying the item cannot be found or is corrupted.
Error: "...problem connecting to our server" on Chromebook

After launching the app on your Chromebook, you receive this error message:
Unfortunately, there is a problem connecting to our server. Please check your Internet connection.
I can't select text in a PDF

You've opened a PDF in DocsPlus but can't select the text to hear it spoken.
Error: "...not allowed in this type of session"

When clicking an app's Add to Chrome button in the Chrome Web Store, you receive this error message:
<app name> is not allowed in this type of session
App doesn't launch on Chromebook

The app is installed and appears in your Chromebook's Launcher but nothing happens when you launch it.
No Google Drive when opening / saving files on Chromebook

When trying to open or save a file, Google Drive doesn't appear in the Files app window.