Clicker 8 for Windows / Mac

How can I share my Clicker files?

You'd like to share your Clicker files between devices or send them to other people.

How do I manage the licenses on my subscription?
You would like to know:
- Which devices / users are currently licensed?
- How many licenses are spare?
- How to reclaim licenses from devices / users that no longer need one?
Can a school's subscription be used at home?

You wish for your teachers / students to use your subscription on their personal home devices.
Can I share files with Google Classroom?

You use Google Classroom and want to create assignments with Clicker / DocsPlus files attached.
How do I edit Classes and Users?

You would like to rename / delete an existing Class or User.
How do I activate via command line?

The software is installed but not activated on multiple Windows computers. This may be because the automatic activation was unsuccessful during installation. It may be because the software was included in a system image that was applied to client computers.
How do I uninstall Clicker from a network?

You would like to uninstall Clicker 8 (or older) from computers on your Windows network.
Using a Tobii device on Windows

You would like to control Clicker / DocsPlus using a Tobii Eye Gaze device.
How do I recover Document backups on Windows / Mac?

Your Clicker 8 / DocsPlus Document has recently become corrupt or been lost.
How do I adjust the timing of switch presses?

You want to improve switch accessibility in Clicker or DocsPlus (for Windows / Mac).
Available on Android?

Which products are available on Android devices?
Which switch interfaces can I use on Windows / Mac?

Clicker / DocsPlus compatibility.

The Predictor doesn't work

The Predictor icon is dimmed out and can't be used.
LearningGrids isn't working
When using LearningGrids:
- The website loads partially or not at all.
- You receive errors saying An error has occurred in the script on this page.
- When clicking Run Now / Open, nothing happens.
- When clicking Run Now / Open, you receive a Loading error saying the item cannot be found or is corrupted.
Clicker 8 doesn't launch
When trying to launch Clicker 8:
- Nothing seems to happen.
- A blue loading screen appears then disappears, or freezes on a particular Step.
- You get the error message:
  Internal exception occurred
The webcam feed fills the screen

You can't take a photo because the webcam feed fills the entire screen, leaving you unable to continue.
Error: "Trying to find network..."

You receive this error message on launch.
Stuck on "Step 11 of 22" or "problem with SAPI5"

When launching the software, the loading screen freezes at Step 11 of 22, or you get an error stating "...there is a problem with SAPI5".
Error: "This installer requires Mac OS X 10.9 / 10.13 or higher"

You receive this error when trying to install Clicker / DocsPlus on a Mac, despite it's macOS version being high enough.
Error: 1317 during installation

During installation, you receive the following error message:
Error 1317. An error occurred while attempting to create the directory
Error: "Cannot save the file..."

When saving a file, you receive the following error message:
Cannot save the file…You may not have sufficient privileges to save this file in the folder you have selected.
Install error: "Source file not found: CrickNativeUtils.dll"

When trying to install Clicker / DocsPlus, it fails with the error:

Source file not found: <location to>\CrickNativeUtils.dll. Verify that the file exists and that you can access it.
Lost serial number

You can’t find your serial number.
I can't delete files in Explorer

When right-clicking a file in the Explorer, the Delete option is dimmed out, or the following error message appears if you choose it:
File cannot be deleted
The on-screen keyboard keeps appearing

When typing in a cell or text box, the on-screen keyboard always appears (even if your device doesn't have a touch screen).
Error: "No Printers could be found" on Windows / Mac

When trying to print, you receive the following error message (even though printers are installed and usable in other programs):
No Printers could be found.