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Install error: "Source file not found: CrickNativeUtils.dll"

When trying to install Clicker / DocsPlus, it fails with the error:

Source file not found: <location to>\CrickNativeUtils.dll. Verify that the file exists and that you can access it.

Resolution

Sophos Antivirus has been known to block Clicker / DocsPlus from installing.

It quarantines or blocks access to CrickNativeUtils.dll when the file is being copied to the computer.

To proceed, please forward this to your IT Support.

For IT PRofessionals

To install Clicker / DocsPlus on a computer running Sophos:

  1. Temporarily disable Sophos.
  2. Follow the relevant article below to exclude Clicker / DocsPlus from Sophos.
  3. Restore CrickNativeUtils.dll from the Sophos quarantine.
    or
    Download the installer again.
    or
    (Network install) Perform the network setup again to generate a new MSI package.
  4. Install Clicker / DocsPlus. It should complete successfully now.
  5. Test launching Clicker / DocsPlus with Sophos enabled.

About this article
Published
8th November 2021
Last revised
15th November 2021
Applies to
  • Clicker 8 for Windows / Mac
  • DocsPlus for Windows / Mac
  • DocsPlus Universal for Windows / Mac
Keywords
  
  

Install error: "Source file not found: CrickNativeUtils.dll"

Nov 8, 2021, 15:45 PM
Article ID :
Priority : Normal
Type of article : Problem Solving
Last revised : Nov 15, 2021, 00:00 AM

When trying to install Clicker / DocsPlus, it fails with the error:

Source file not found: <location to>\CrickNativeUtils.dll. Verify that the file exists and that you can access it.

Resolution

Sophos Antivirus has been known to block Clicker / DocsPlus from installing.

It quarantines or blocks access to CrickNativeUtils.dll when the file is being copied to the computer.

To proceed, please forward this to your IT Support.

For IT PRofessionals

To install Clicker / DocsPlus on a computer running Sophos:

  1. Temporarily disable Sophos.
  2. Follow the relevant article below to exclude Clicker / DocsPlus from Sophos.
  3. Restore CrickNativeUtils.dll from the Sophos quarantine.
    or
    Download the installer again.
    or
    (Network install) Perform the network setup again to generate a new MSI package.
  4. Install Clicker / DocsPlus. It should complete successfully now.
  5. Test launching Clicker / DocsPlus with Sophos enabled.
Product Types :
  • Clicker 8 for Windows / Mac
  • DocsPlus for Windows / Mac
  • DocsPlus Universal for Windows / Mac
supportkeywords :
Related support downloads
  

Install error: "Source file not found: CrickNativeUtils.dll"

Nov 8, 2021, 15:45 PM
Article ID :
Priority : Normal
Type of article : Problem Solving
Last revised : Nov 15, 2021, 00:00 AM

When trying to install Clicker / DocsPlus, it fails with the error:

Source file not found: <location to>\CrickNativeUtils.dll. Verify that the file exists and that you can access it.

Resolution

Sophos Antivirus has been known to block Clicker / DocsPlus from installing.

It quarantines or blocks access to CrickNativeUtils.dll when the file is being copied to the computer.

To proceed, please forward this to your IT Support.

For IT PRofessionals

To install Clicker / DocsPlus on a computer running Sophos:

  1. Temporarily disable Sophos.
  2. Follow the relevant article below to exclude Clicker / DocsPlus from Sophos.
  3. Restore CrickNativeUtils.dll from the Sophos quarantine.
    or
    Download the installer again.
    or
    (Network install) Perform the network setup again to generate a new MSI package.
  4. Install Clicker / DocsPlus. It should complete successfully now.
  5. Test launching Clicker / DocsPlus with Sophos enabled.
Product Types :
  • Clicker 8 for Windows / Mac
  • DocsPlus for Windows / Mac
  • DocsPlus Universal for Windows / Mac
supportkeywords :
Related support downloads
  

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