Clicker 8 for Windows / Mac


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Stuck on "Step 11 of 22" or "problem with SAPI5"

When launching the software, the loading screen freezes at Step 11 of 22, or you get an error stating "...there is a problem with SAPI5".

Resolution

When launching, our software tries to load all speech engines on the computer, including third-party ones. The error message indicates that there was a problem doing this.

The problem may be caused by a faulty speech engine, or remnants of a program that didn't uninstall correctly.

UNINSTALL Previous versions

If previous versions of our software are installed, uninstalling them may fix the problem.

Co:Writer

If Co:Writer is installed, try this:

  1. Uninstall our software.
  2. Uninstall Co:Writer.
  3. Reinstall our software.
  4. Reinstall Co:Writer.

Troubleshooting Guide

If you’ve followed the above advice without success, it'll require some trial and error to find the cause of the problem.

The Speech Engine Guide guide below contains a series of troubleshooting steps. It involves editing the Windows Registry, so we recommend passing this task to your IT Support unless you're familiar with doing this.


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About this article
Published
2nd November 2017
Last revised
13th December 2019
Applies to
  • Clicker 7
  • Clicker 8 for Windows / Mac
  • DocsPlus for Windows / Mac
  • DocsPlus Universal for Windows / Mac
Keywords
  
  

Stuck on "Step 11 of 22" or "problem with SAPI5"

Nov 2, 2017, 15:43 PM
Article ID :
Priority : Important
Type of article : Problem Solving
Last revised : Dec 13, 2019, 00:00 AM

When launching the software, the loading screen freezes at Step 11 of 22, or you get an error stating "...there is a problem with SAPI5".

Resolution

When launching, our software tries to load all speech engines on the computer, including third-party ones. The error message indicates that there was a problem doing this.

The problem may be caused by a faulty speech engine, or remnants of a program that didn't uninstall correctly.

UNINSTALL Previous versions

If previous versions of our software are installed, uninstalling them may fix the problem.

Co:Writer

If Co:Writer is installed, try this:

  1. Uninstall our software.
  2. Uninstall Co:Writer.
  3. Reinstall our software.
  4. Reinstall Co:Writer.

Troubleshooting Guide

If you’ve followed the above advice without success, it'll require some trial and error to find the cause of the problem.

The Speech Engine Guide guide below contains a series of troubleshooting steps. It involves editing the Windows Registry, so we recommend passing this task to your IT Support unless you're familiar with doing this.

Product Types :
  • Clicker 7
  • Clicker 8 for Windows / Mac
  • DocsPlus for Windows / Mac
  • DocsPlus Universal for Windows / Mac
supportkeywords :
  • sap15
  • sapi5
  • sapi
  • sound
  • speech
  • C7WH16
Related support articles
Related support downloads
  

Stuck on "Step 11 of 22" or "problem with SAPI5"

Nov 2, 2017, 15:43 PM
Article ID :
Priority : Important
Type of article : Problem Solving
Last revised : Dec 13, 2019, 00:00 AM

When launching the software, the loading screen freezes at Step 11 of 22, or you get an error stating "...there is a problem with SAPI5".

Resolution

When launching, our software tries to load all speech engines on the computer, including third-party ones. The error message indicates that there was a problem doing this.

The problem may be caused by a faulty speech engine, or remnants of a program that didn't uninstall correctly.

UNINSTALL Previous versions

If previous versions of our software are installed, uninstalling them may fix the problem.

Co:Writer

If Co:Writer is installed, try this:

  1. Uninstall our software.
  2. Uninstall Co:Writer.
  3. Reinstall our software.
  4. Reinstall Co:Writer.

Troubleshooting Guide

If you’ve followed the above advice without success, it'll require some trial and error to find the cause of the problem.

The Speech Engine Guide guide below contains a series of troubleshooting steps. It involves editing the Windows Registry, so we recommend passing this task to your IT Support unless you're familiar with doing this.

Product Types :
  • Clicker 7
  • Clicker 8 for Windows / Mac
  • DocsPlus for Windows / Mac
  • DocsPlus Universal for Windows / Mac
supportkeywords :
  • sap15
  • sapi5
  • sapi
  • sound
  • speech
  • C7WH16
Related support articles
Related support downloads
  

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