DocsPlus for Windows / Mac

To ensure DocsPlus is working correctly, please perform this checklist on at least one computer before your training session.

If you experience issues of any sort, please contact Support.


1) Latest version

Install the latest version to ensure you have all the current features.

If DocsPlus is currently installed, open the Help ribbon tab, click About DocsPlus, and note your Version number.

Click the installer link below and check the version number (v2.0.X.XXX) of the downloads. If yours is lower, follow the steps on that page to update:

 

If you run Sophos Antivirus, please see:

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2) Launch

Launch DocsPlus and check that it loads successfully.

If the teal loading screen gets stuck on a particular Step, disappears, or nothing seems to happen, please see:

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3) Predictor

To test the word prediction, click the  predictor  Predictor icon in the Document ribbon tab, and then start typing.

Suggested words should appear in a floating panel or above the bottom grid area.

If the Predictor icon is dimmed out and unusable, see:

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4) Speech

To test the speech, type a sentence in the Document. When completed with punctuation, you should hear the text spoken, with words being highlighted in sequence.

Alternatively, click the  speech  Speak Text icon. If the icon is dimmed out: click its dropdown arrow and choose a voice other than None.

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5) Sound Recording

If the computer doesn’t have a built-in microphone, connect an external one before launching DocsPlus.

To test sound recording, click the speech-recorderSound Recorder icon. Click the Record icon, talk a bit, and then click STOP. The Play icon should turn green. Click it and you should hear yourself talking.

If you can't hear the playback (despite hearing other sounds on the computer):

  1. In the Options ribbon tab, click Manage.
  2. In the Audio tab, move your microphone to the top of the list if required.

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6) LearningGrids

To test opening a free resource, click the top-left  file-explorer  Explorer icon and open the LearningGrids tab. The website should load in the same window, listing the latest resources.

Click a resource’s Open button. It should load within DocsPlus and be usable.

If the website doesn't load, or you get an error message, please see:

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