DocsPlus Universal for Windows / Mac
For subscriptions purchased after November 2020.
The Predictor doesn't work
The Predictor icon is dimmed out and can't be used.
Resolution
This is usually the result of a corrupted Predictor database.
To repair the database:
Windows
- Close Clicker / DocsPlus.
- Right-click the Windows Start button and choose Run.
- Type C:\ProgramData\Crick Software into the box and click OK.
- Right-click the Predictor folder and choose Delete.
Mac
- Close Clicker / DocsPlus.
- Browse to this location in Finder:
Macintosh HD\Library\Application Support\Crick Software - Right-click the Predictor folder and choose Move to Trash.
After following these steps, launch Clicker / DocsPlus. The Predictor icon should become active within 5-20 seconds.
- Published
- November 3rd, 2017
- Last revised
- November 2nd, 2020
- Applies to
-
- Clicker 7
- Clicker 8 for Windows / Mac
- DocsPlus for Windows / Mac
- DocsPlus Universal for Windows / Mac
- Keywords
-
The Predictor doesn't work
The Predictor icon is dimmed out and can't be used.
Resolution
This is usually the result of a corrupted Predictor database.
To repair the database:
Windows
- Close Clicker / DocsPlus.
- Right-click the Windows Start button and choose Run.
- Type C:\ProgramData\Crick Software into the box and click OK.
- Right-click the Predictor folder and choose Delete.
Mac
- Close Clicker / DocsPlus.
- Browse to this location in Finder:
Macintosh HD\Library\Application Support\Crick Software - Right-click the Predictor folder and choose Move to Trash.
After following these steps, launch Clicker / DocsPlus. The Predictor icon should become active within 5-20 seconds.
- Clicker 7
- Clicker 8 for Windows / Mac
- DocsPlus for Windows / Mac
- DocsPlus Universal for Windows / Mac
- greyed out
- disabled
- predictor
- C7WH35
The Predictor doesn't work
The Predictor icon is dimmed out and can't be used.
Resolution
This is usually the result of a corrupted Predictor database.
To repair the database:
Windows
- Close Clicker / DocsPlus.
- Right-click the Windows Start button and choose Run.
- Type C:\ProgramData\Crick Software into the box and click OK.
- Right-click the Predictor folder and choose Delete.
Mac
- Close Clicker / DocsPlus.
- Browse to this location in Finder:
Macintosh HD\Library\Application Support\Crick Software - Right-click the Predictor folder and choose Move to Trash.
After following these steps, launch Clicker / DocsPlus. The Predictor icon should become active within 5-20 seconds.
- Clicker 7
- Clicker 8 for Windows / Mac
- DocsPlus for Windows / Mac
- DocsPlus Universal for Windows / Mac
- greyed out
- disabled
- predictor
- C7WH35