DocsPlus Universal for Windows / Mac
For subscriptions purchased after November 2020.
How can I share my DocsPlus files?
You'd like to share your DocsPlus files between devices or send them to other people.
The Predictor doesn't work
The Predictor icon is dimmed out and can't be used.
Resolution
This is usually the result of a corrupted Predictor database.
To repair the database:
Windows
- Close Clicker / DocsPlus.
- Right-click the Windows Start button and choose Run.
- Type C:\ProgramData\Crick Software into the box and click OK.
- Right-click the Predictor folder and choose Delete.
Your Windows account may not have permission to access the ProgramData folder. If so, please forward this to your IT Support.
Mac
- Close Clicker / DocsPlus.
- Browse to this location in Finder:
Macintosh HD\Library\Application Support\Crick Software - Right-click the Predictor folder and choose Move to Trash.
After following these steps, launch Clicker / DocsPlus. The Predictor icon should become active within 5 to 50 seconds.
About this article
- Published
- November 3, 2017
- Last revised
- November 2, 2020
- Applies to
-
- Clicker 7
- Clicker 8 for Windows / Mac
- DocsPlus for Windows / Mac
- DocsPlus Universal for Windows / Mac
- Keywords
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To download DocsPlus and manage your subscription:
Visit https://activate.cricksoft.com
- Sign in using your email address or Google account.
(If you don't have a password click Forgotten your password?) - Under the product you want to manage, click View.
The installation instructions and product download will be displayed.