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For subscriptions purchased after November 2020.


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The Predictor doesn't work

The Predictor icon is dimmed out and can't be used.

Resolution

This is usually the result of a corrupted Predictor database.

To repair the database:

Windows

  1. Close Clicker / DocsPlus.
  2. Right-click the Windows Start button and choose Run.
  3. Type C:\ProgramData\Crick Software into the box and click OK.
  4. Right-click the Predictor folder and choose Delete.

Your Windows account may not have permission to access the ProgramData folder. If so, please forward this to your IT Support.

Mac

  1. Close Clicker / DocsPlus.
  2. Browse to this location in Finder:
    Macintosh HD\Library\Application Support\Crick Software
  3. Right-click the Predictor folder and choose Move to Trash.

After following these steps, launch Clicker / DocsPlus. The Predictor icon should become active within 5-20 seconds.


About this article
Published
November 3rd, 2017
Last revised
November 2nd, 2020
Applies to
  • Clicker 7
  • Clicker 8 for Windows / Mac
  • DocsPlus for Windows / Mac
  • DocsPlus Universal for Windows / Mac
Keywords
  
  

The Predictor doesn't work

Nov 3, 2017, 14:54 PM
Article ID :
Priority : Critical
Type of article : Problem Solving
Last revised : Nov 2, 2020, 00:00 AM

The Predictor icon is dimmed out and can't be used.

Resolution

This is usually the result of a corrupted Predictor database.

To repair the database:

Windows

  1. Close Clicker / DocsPlus.
  2. Right-click the Windows Start button and choose Run.
  3. Type C:\ProgramData\Crick Software into the box and click OK.
  4. Right-click the Predictor folder and choose Delete.

Your Windows account may not have permission to access the ProgramData folder. If so, please forward this to your IT Support.

Mac

  1. Close Clicker / DocsPlus.
  2. Browse to this location in Finder:
    Macintosh HD\Library\Application Support\Crick Software
  3. Right-click the Predictor folder and choose Move to Trash.

After following these steps, launch Clicker / DocsPlus. The Predictor icon should become active within 5-20 seconds.

Product Types :
  • Clicker 7
  • Clicker 8 for Windows / Mac
  • DocsPlus for Windows / Mac
  • DocsPlus Universal for Windows / Mac
supportkeywords :
  • greyed out
  • disabled
  • predictor
  • C7WH35
Related support articles
Related support downloads
  

The Predictor doesn't work

Nov 3, 2017, 14:54 PM
Article ID :
Priority : Critical
Type of article : Problem Solving
Last revised : Nov 2, 2020, 00:00 AM

The Predictor icon is dimmed out and can't be used.

Resolution

This is usually the result of a corrupted Predictor database.

To repair the database:

Windows

  1. Close Clicker / DocsPlus.
  2. Right-click the Windows Start button and choose Run.
  3. Type C:\ProgramData\Crick Software into the box and click OK.
  4. Right-click the Predictor folder and choose Delete.

Your Windows account may not have permission to access the ProgramData folder. If so, please forward this to your IT Support.

Mac

  1. Close Clicker / DocsPlus.
  2. Browse to this location in Finder:
    Macintosh HD\Library\Application Support\Crick Software
  3. Right-click the Predictor folder and choose Move to Trash.

After following these steps, launch Clicker / DocsPlus. The Predictor icon should become active within 5-20 seconds.

Product Types :
  • Clicker 7
  • Clicker 8 for Windows / Mac
  • DocsPlus for Windows / Mac
  • DocsPlus Universal for Windows / Mac
supportkeywords :
  • greyed out
  • disabled
  • predictor
  • C7WH35
Related support articles
Related support downloads
  

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