DocsPlus

The Predictor icon is dimmed out and can't be used.

Resolution

The Predictor database was probably corrupted during installation.

To resolve the problem:

Windows

1. Close Clicker / DocsPlus.
2. Open any folder in Windows.
3. Type the following location into the address bar and press the Enter key:
   C:\ProgramData\Crick Software
4. Right-click the Predictor folder and choose Delete.
5. Launch Clicker / DocsPlus and wait 5-20 seconds for the Predictor icon to become active.

Mac

1. Close Clicker / DocsPlus.
2. Browse to the following location in Finder:
   Macintosh HD\Library\Application Support\Crick Software
3. Right-click the Predictor folder and choose Move to Trash.
4. Launch Clicker / DocsPlus and wait 5-20 seconds for the Predictor icon to become active.

Foreign Languages

The Predictor icon may be dimmed if you open a Clicker Set / Wordbar file designed for a foreign language.