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Error: "Trying to find network..."

You receive this error message on launch.

Resolution

This error message indicates a problem connecting to the Home folder (formerly Shared Files) on the network.

You can click Disconnect and continue, however:

  • By default, your files will be saved to the computer instead of the network.
  • The Word Pool won't be editable (but will still work).
  • Your Classes / Users will be missing from the Quick Start (Clicker only).

To resolve the problem, please contact your IT Support.

IT Professionals

Home is the default open / save location.

In standalone installations, this is a folder located within:
C:\Users\Public\Documents\

In a network installation, all computers point to a single network share. The location is chosen during the network setup on the server (prior to generation of the install package).

This location is stored in the SharedFiles value of the following Registry key on each computer:

Clicker 7
32-bit Windows - HKEY_LOCAL_MACHINE\SOFTWARE\Crick\Clicker7
64-bit Windows - HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Crick\Clicker7

Clicker 8
32-bit Windows - HKEY_LOCAL_MACHINE\SOFTWARE\Crick\Clicker8
64-bit Windows - HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Crick\Clicker8

DocsPlus
32-bit Windows - HKEY_LOCAL_MACHINE\SOFTWARE\Crick\DocsPlus
64-bit Windows - HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Crick\DocsPlus

The SharedFiles value can be modified freely. For best results, we recommend supplying a UNC path to a non-hidden network share that Domain Users have read / write access to.

You must also ensure that the Explorer value is set to Path.


About this article
Published
April 4th, 2019
Last revised
May 5th, 2022
Applies to
  • Clicker 7
  • Clicker 8 for Windows / Mac
  • DocsPlus for Windows / Mac
  • DocsPlus Universal for Windows / Mac
Keywords
  
  

Error: "Trying to find network..."

Apr 4, 2019, 14:47 PM
Article ID :
Priority : Important
Type of article : Problem Solving
Last revised : May 5, 2022, 23:00 PM

You receive this error message on launch.

Resolution

This error message indicates a problem connecting to the Home folder (formerly Shared Files) on the network.

You can click Disconnect and continue, however:

  • By default, your files will be saved to the computer instead of the network.
  • The Word Pool won't be editable (but will still work).
  • Your Classes / Users will be missing from the Quick Start (Clicker only).

To resolve the problem, please contact your IT Support.

IT Professionals

Home is the default open / save location.

In standalone installations, this is a folder located within:
C:\Users\Public\Documents\

In a network installation, all computers point to a single network share. The location is chosen during the network setup on the server (prior to generation of the install package).

This location is stored in the SharedFiles value of the following Registry key on each computer:

Clicker 7
32-bit Windows - HKEY_LOCAL_MACHINE\SOFTWARE\Crick\Clicker7
64-bit Windows - HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Crick\Clicker7

Clicker 8
32-bit Windows - HKEY_LOCAL_MACHINE\SOFTWARE\Crick\Clicker8
64-bit Windows - HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Crick\Clicker8

DocsPlus
32-bit Windows - HKEY_LOCAL_MACHINE\SOFTWARE\Crick\DocsPlus
64-bit Windows - HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Crick\DocsPlus

The SharedFiles value can be modified freely. For best results, we recommend supplying a UNC path to a non-hidden network share that Domain Users have read / write access to.

You must also ensure that the Explorer value is set to Path.

Product Types :
  • Clicker 7
  • Clicker 8 for Windows / Mac
  • DocsPlus for Windows / Mac
  • DocsPlus Universal for Windows / Mac
supportkeywords :
  • network disconnected
  • disconnected
  • network
Related support articles
Related support downloads
  

Error: "Trying to find network..."

Apr 4, 2019, 14:47 PM
Article ID :
Priority : Important
Type of article : Problem Solving
Last revised : May 5, 2022, 23:00 PM

You receive this error message on launch.

Resolution

This error message indicates a problem connecting to the Home folder (formerly Shared Files) on the network.

You can click Disconnect and continue, however:

  • By default, your files will be saved to the computer instead of the network.
  • The Word Pool won't be editable (but will still work).
  • Your Classes / Users will be missing from the Quick Start (Clicker only).

To resolve the problem, please contact your IT Support.

IT Professionals

Home is the default open / save location.

In standalone installations, this is a folder located within:
C:\Users\Public\Documents\

In a network installation, all computers point to a single network share. The location is chosen during the network setup on the server (prior to generation of the install package).

This location is stored in the SharedFiles value of the following Registry key on each computer:

Clicker 7
32-bit Windows - HKEY_LOCAL_MACHINE\SOFTWARE\Crick\Clicker7
64-bit Windows - HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Crick\Clicker7

Clicker 8
32-bit Windows - HKEY_LOCAL_MACHINE\SOFTWARE\Crick\Clicker8
64-bit Windows - HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Crick\Clicker8

DocsPlus
32-bit Windows - HKEY_LOCAL_MACHINE\SOFTWARE\Crick\DocsPlus
64-bit Windows - HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Crick\DocsPlus

The SharedFiles value can be modified freely. For best results, we recommend supplying a UNC path to a non-hidden network share that Domain Users have read / write access to.

You must also ensure that the Explorer value is set to Path.

Product Types :
  • Clicker 7
  • Clicker 8 for Windows / Mac
  • DocsPlus for Windows / Mac
  • DocsPlus Universal for Windows / Mac
supportkeywords :
  • network disconnected
  • disconnected
  • network
Related support articles
Related support downloads
  

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