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Error: "This installer requires Mac OS X 10.9 / 10.13 or higher"

You receive this error when trying to install Clicker / DocsPlus on a Mac, despite it's macOS version being high enough.

Resolution

This is caused by the presence of a Server app in your Applications folder.

The solution is to move it temporarily while you install Clicker / DocsPlus:

  1. In Finder, open the Go menu and click Applications.
  2. Right-click the Server app and choose Move to Trash.
  3. Install Clicker / DocsPlus.
  4. After successful installation, open the Trash. Right-click the Server app and choose Put Back.

About this article
Published
September 21, 2021
Last revised
September 20, 2021
Applies to
  • Clicker 7
  • Clicker 8 for Windows / Mac
  • DocsPlus for Windows / Mac
  • DocsPlus Universal for Windows / Mac
Keywords
  
  

Error: "This installer requires Mac OS X 10.9 / 10.13 or higher"

Sep 21, 2021, 12:25 PM
Article ID :
Priority : Normal
Type of article : Problem Solving
Last revised : Sep 20, 2021, 23:00 PM

You receive this error when trying to install Clicker / DocsPlus on a Mac, despite it's macOS version being high enough.

Resolution

This is caused by the presence of a Server app in your Applications folder.

The solution is to move it temporarily while you install Clicker / DocsPlus:

  1. In Finder, open the Go menu and click Applications.
  2. Right-click the Server app and choose Move to Trash.
  3. Install Clicker / DocsPlus.
  4. After successful installation, open the Trash. Right-click the Server app and choose Put Back.
Product Types :
  • Clicker 7
  • Clicker 8 for Windows / Mac
  • DocsPlus for Windows / Mac
  • DocsPlus Universal for Windows / Mac
supportkeywords :
Related support articles
Related support downloads
  

Error: "This installer requires Mac OS X 10.9 / 10.13 or higher"

Sep 21, 2021, 12:25 PM
Article ID :
Priority : Normal
Type of article : Problem Solving
Last revised : Sep 20, 2021, 23:00 PM

You receive this error when trying to install Clicker / DocsPlus on a Mac, despite it's macOS version being high enough.

Resolution

This is caused by the presence of a Server app in your Applications folder.

The solution is to move it temporarily while you install Clicker / DocsPlus:

  1. In Finder, open the Go menu and click Applications.
  2. Right-click the Server app and choose Move to Trash.
  3. Install Clicker / DocsPlus.
  4. After successful installation, open the Trash. Right-click the Server app and choose Put Back.
Product Types :
  • Clicker 7
  • Clicker 8 for Windows / Mac
  • DocsPlus for Windows / Mac
  • DocsPlus Universal for Windows / Mac
supportkeywords :
Related support articles
Related support downloads
  

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