DocsPlus Universal for Windows / Mac

For subscriptions purchased after November 2020.



First, you’ll need to register your licenses and choose a password for your account.

Click here


Next, activate your licenses so that they will be ready to install.

Click here


Find out how to install the software on your Windows and Mac devices.

Click here
managing licenses-alt

Manage licenses

Find out how to monitor, allocate, and transfer licenses to different devices.

Click here

Contact support

Contact our support team here if you run into any technical issues.

How can I share my DocsPlus files?

You'd like to share your DocsPlus files between devices or send them to other people.

Stuck on "Step 11 of 22" or "problem with SAPI5"

When launching the software, the above error appears, or the loading screen freezes at Step 11 of 22.


When launching, our software tries to load all speech engines on the computer, including third-party ones. The error message indicates that there was a problem doing this.

The problem may be caused by a faulty speech engine, or remnants of a program that didn't uninstall correctly.

UNINSTALL Previous versions

If previous versions of our software are installed, uninstalling them may fix the problem.


If Co:Writer is installed, try this:

  1. Uninstall our software.
  2. Uninstall Co:Writer.
  3. Reinstall our software.
  4. Reinstall Co:Writer.

Troubleshooting Guide

If you’ve followed the above advice without success, it'll require some trial and error to find the cause of the problem.

The Speech Engine Guide guide below contains a series of troubleshooting steps. It involves editing the Windows Registry, so we recommend passing this task to your IT Support unless you're familiar with doing this.

About this article
November 2, 2017
Last revised
December 13, 2019
Applies to
  • Clicker for Windows / Mac
  • DocsPlus for Windows / Mac
  • DocsPlus Universal for Windows / Mac
PlatformHow to Install
DocsPlus Universal App Icon   DocsPlus for Windows
Click here
DocsPlus Universal App Icon   DocsPlus for MacClick here

Additional voices

Search support
Get assistance

If you can't find a support article which solves your question or problem, please contact our friendly support team.

Contact Support