DocsPlus Universal for Windows / Mac

For subscriptions purchased after November 2020.

How can I share my DocsPlus files?

You'd like to share your DocsPlus files between devices or send them to other people.

Error: 1317 during installation

During installation, you receive the following error message:
Error 1317. An error occurred while attempting to create the directory


This error is caused by a security feature introduced in Windows 10 (1803). The intention is to prevent malware from overwriting your personal files.

To solve the problem:

  1. Open the Windows Start menu, start typing controlled folder access and click the result when it appears.
  2. Turn the feature off. Answer yes to any security messages.
  3. Retry the installation.
  4. Once the installation has finished, you can turn the feature back on.

If you turn it back on, please see the Related article below.

for IT Professionals

The Controlled folder access feature can be configured via Group Policy and other mechanisms:

About this article
May 2, 2018
Last revised
December 12, 2019
Applies to
  • Clicker 7
  • Clicker 8 for Windows / Mac
  • DocsPlus for Windows / Mac
  • DocsPlus Universal for Windows / Mac

To download DocsPlus and manage your subscription:


  1. Sign in using your email address or Google account.
    (If you don't have a password click Forgotten your password?)
  2. Under the product you want to manage, click View.

The installation instructions and product download will be displayed.

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