DocsPlus Universal for Windows / Mac

For subscriptions purchased after November 2020.



First, you’ll need to register your licenses and choose a password for your account.

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Next, activate your licenses so that they will be ready to install.

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Find out how to install the software on your Windows and Mac devices.

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Manage licenses

Find out how to monitor, allocate, and transfer licenses to different devices.

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Contact support

Contact our support team here if you run into any technical issues.

How can I share my DocsPlus files?

You'd like to share your DocsPlus files between devices or send them to other people.

Error: 1317 during installation

During installation, you receive the following error message:
Error 1317. An error occurred while attempting to create the directory


This error is caused by a security feature introduced in Windows 10 (1803). The intention is to prevent malware from overwriting your personal files.

To solve the problem:

  1. Open the Windows Start menu, start typing controlled folder access and click the result when it appears.
  2. Turn the feature off. Answer yes to any security messages.
  3. Retry the installation.
  4. Once the installation has finished, you can turn the feature back on.

If you turn it back on, please see the Related article below.

for IT Professionals

The Controlled folder access feature can be configured via Group Policy and other mechanisms:

About this article
May 2, 2018
Last revised
December 12, 2019
Applies to
  • Clicker for Windows / Mac
  • DocsPlus for Windows / Mac
  • DocsPlus Universal for Windows / Mac
PlatformHow to Install
DocsPlus Universal App Icon   DocsPlus for Windows
Click here
DocsPlus Universal App Icon   DocsPlus for MacClick here

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