DocsPlus Universal for Windows / Mac

For subscriptions purchased after November 2020.

You'd like to share your DocsPlus files between devices or send them to other people.

Can't hear recorded sound in Clicker 7 / DocsPlus

You’ve made a recording but it won't play back.

Our software uses Visual C++ to record sounds. On rare occasions, these components don't register properly during installation.

To resolve the problem, download and install the Visual C++ 2015 Redistributable from Microsoft:

Log into Windows as an administrator.
Click this link to start the download:
https://go.microsoft.com/fwlink/?LinkId=615459
Run the downloaded vc_redist.x86.exe file. Accept the license agreement and then click Install.
When the installation has finished, restart the computer.

Your recording should now play back correctly.

About this article

Published

November 3, 2017

Last revised

December 16, 2019

Applies to

Keywords

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Sign in using your email address or Google account.
(If you don't have a password click Forgotten your password?)
Under the product you want to manage, click View.

The installation instructions and product download will be displayed.