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Can't hear recorded sound in Clicker 7 / DocsPlus
You’ve made a recording but it won't play back.
Resolution
Our software uses Visual C++ to record sounds. On rare occasions, these components don't register properly during installation.
To resolve the problem, download and install the Visual C++ 2015 Redistributable from Microsoft:
- Log into Windows as an administrator.
-
Click this link to start the download:
https://go.microsoft.com/fwlink/?LinkId=615459 - Run the downloaded vc_redist.x86.exe file. Accept the license agreement and then click Install.
- When the installation has finished, restart the computer.
Your recording should now play back correctly.
- Published
- November 3rd, 2017
- Last revised
- December 16th, 2019
- Applies to
-
- Clicker 7
- DocsPlus for Windows / Mac
- DocsPlus Universal for Windows / Mac
- Keywords
-
Can't hear recorded sound in Clicker 7 / DocsPlus
You’ve made a recording but it won't play back.
Resolution
Our software uses Visual C++ to record sounds. On rare occasions, these components don't register properly during installation.
To resolve the problem, download and install the Visual C++ 2015 Redistributable from Microsoft:
- Log into Windows as an administrator.
-
Click this link to start the download:
https://go.microsoft.com/fwlink/?LinkId=615459 - Run the downloaded vc_redist.x86.exe file. Accept the license agreement and then click Install.
- When the installation has finished, restart the computer.
Your recording should now play back correctly.
- Clicker 7
- DocsPlus for Windows / Mac
- DocsPlus Universal for Windows / Mac
- sound
- playback
- recorder
- C7WH20
Can't hear recorded sound in Clicker 7 / DocsPlus
You’ve made a recording but it won't play back.
Resolution
Our software uses Visual C++ to record sounds. On rare occasions, these components don't register properly during installation.
To resolve the problem, download and install the Visual C++ 2015 Redistributable from Microsoft:
- Log into Windows as an administrator.
-
Click this link to start the download:
https://go.microsoft.com/fwlink/?LinkId=615459 - Run the downloaded vc_redist.x86.exe file. Accept the license agreement and then click Install.
- When the installation has finished, restart the computer.
Your recording should now play back correctly.
- Clicker 7
- DocsPlus for Windows / Mac
- DocsPlus Universal for Windows / Mac
- sound
- playback
- recorder
- C7WH20