DocsPlus Universal for Windows / Mac

For subscriptions purchased after November 2020.


How can I share my DocsPlus files?

You'd like to share your DocsPlus files between devices or send them to other people.

Can't hear recorded sound in Clicker 7 / DocsPlus

You’ve made a recording but it won't play back.

Resolution

Our software uses Visual C++ to record sounds. On rare occasions, these components don't register properly during installation.

To resolve the problem, download and install the Visual C++ 2015 Redistributable from Microsoft:

  1. Log into Windows as an administrator.
  2. Click this link to start the download:
    https://go.microsoft.com/fwlink/?LinkId=615459
  3. Run the downloaded vc_redist.x86.exe file. Accept the license agreement and then click Install.
  4. When the installation has finished, restart the computer.

Your recording should now play back correctly.


About this article
Published
November 3rd, 2017
Last revised
December 16th, 2019
Applies to
  • Clicker 7
  • DocsPlus for Windows / Mac
  • DocsPlus Universal for Windows / Mac
Keywords
  
  

Can't hear recorded sound in Clicker 7 / DocsPlus

Nov 3, 2017, 14:47 PM
Article ID :
Priority : Normal
Type of article : Problem Solving
Last revised : Dec 16, 2019, 00:00 AM

You’ve made a recording but it won't play back.

Resolution

Our software uses Visual C++ to record sounds. On rare occasions, these components don't register properly during installation.

To resolve the problem, download and install the Visual C++ 2015 Redistributable from Microsoft:

  1. Log into Windows as an administrator.
  2. Click this link to start the download:
    https://go.microsoft.com/fwlink/?LinkId=615459
  3. Run the downloaded vc_redist.x86.exe file. Accept the license agreement and then click Install.
  4. When the installation has finished, restart the computer.

Your recording should now play back correctly.

Product Types :
  • Clicker 7
  • DocsPlus for Windows / Mac
  • DocsPlus Universal for Windows / Mac
supportkeywords :
  • sound
  • playback
  • recorder
  • C7WH20
Related support articles
Related support downloads
  

Can't hear recorded sound in Clicker 7 / DocsPlus

Nov 3, 2017, 14:47 PM
Article ID :
Priority : Normal
Type of article : Problem Solving
Last revised : Dec 16, 2019, 00:00 AM

You’ve made a recording but it won't play back.

Resolution

Our software uses Visual C++ to record sounds. On rare occasions, these components don't register properly during installation.

To resolve the problem, download and install the Visual C++ 2015 Redistributable from Microsoft:

  1. Log into Windows as an administrator.
  2. Click this link to start the download:
    https://go.microsoft.com/fwlink/?LinkId=615459
  3. Run the downloaded vc_redist.x86.exe file. Accept the license agreement and then click Install.
  4. When the installation has finished, restart the computer.

Your recording should now play back correctly.

Product Types :
  • Clicker 7
  • DocsPlus for Windows / Mac
  • DocsPlus Universal for Windows / Mac
supportkeywords :
  • sound
  • playback
  • recorder
  • C7WH20
Related support articles
Related support downloads
  

Additional voices

Search support
  
Get assistance

If you can't find a support article which solves your question or problem, please contact our friendly support team.

Contact Support

 Previous page DocsPlus Universal for Windows / Mac Support