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I can't delete files in Explorer

When right-clicking a file in the Explorer, the Delete option is dimmed out, or the following error message appears if you choose it:
File cannot be deleted

Resolution

If you get the error, your Windows / Mac account doesn't have permission to delete the file. Link your IT Support to this article and ask for read / write access to the relevant network share (see below for location).

If Delete is dimmed out, the file is probably in the Classes or Safe folder. This is done deliberately to prevent accidental deletion.

To delete files in these folders, open the folder in Windows Explorer (Mac: Finder):

Clicker 8

  1. Click Manage in the Options ribbon tab.
  2. Open the Files tab.
  3. Click the Shared Clicker Files location.
  4. Go into the Classes or Safe folder to delete the file(s).

Clicker 7 / DocsPlus

  1. In the top Options ribbon tab, click Program Management.
  2. Open the Folder Locations tab.
  3. Click Shared Clicker Files location.
  4. Go into the Classes or Safe folder to delete the file(s).

About this article
Published
November 6th, 2017
Last revised
December 16th, 2019
Applies to
  • Clicker 7
  • Clicker 8 for Windows / Mac
  • DocsPlus for Windows / Mac
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