DocsPlus Universal for Windows / Mac

For subscriptions purchased after November 2020.

  
get-started

Register

First, you’ll need to register your licenses and choose a password for your account.

Click here
activation

Activate

Next, activate your licenses so that they will be ready to install.

Click here
install

Install

Find out how to install the software on your Windows and Mac devices.

Click here
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Manage licenses

Find out how to monitor, allocate, and transfer licenses to different devices.

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Contact support

Contact our support team here if you run into any technical issues.


How can I share my DocsPlus files?

You'd like to share your DocsPlus files between devices or send them to other people.

Error: "Cannot save the file..."

When saving a file, you receive the following error message:
Cannot save the file…You may not have sufficient privileges to save this file in the folder you have selected.

Resolution

If you’re saving to a network location, your Windows / Mac account doesn’t have permission to save files there.

Contact your IT Support to request access.

Windows 10

This error may be caused by a Windows 10 security feature (intended to prevent malware from overwriting your personal files).

Open the Windows Start menu, start typing controlled folder access and click the result when it appears.

If the feature is On:

  1. Click Allow an app through controlled folder access.
  2. Click Add an allowed app and choose Recently blocked apps.
  3. Choose the software product you're using.

It should now be added to the list.

IT Professionals

The Controlled folder access feature can be configured via Group Policy and other mechanisms:

https://docs.microsoft.com/en-us/windows/security/threat-protection/microsoft-defender-atp/enable-controlled-folders


About this article
Published
May 2, 2018
Last revised
December 12, 2019
Applies to
  • Clicker 7
  • Clicker for Windows / Mac
  • DocsPlus for Windows / Mac
  • DocsPlus Universal for Windows / Mac
Keywords
  
  
PlatformHow to Install
DocsPlus Universal App Icon   DocsPlus for Windows
Click here
DocsPlus Universal App Icon   DocsPlus for MacClick here
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