DocsPlus Universal for Windows / Mac

For subscriptions purchased after November 2020.



First, you’ll need to register your licenses and choose a password for your account.

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Next, activate your licenses so that they will be ready to install.

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Find out how to install the software on your Windows and Mac devices.

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Contact our support team here if you run into any technical issues.

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Error: "Recording failed: Cannot record a sound"

You receive this error message when trying to use the Sound Recorder.


This is usually caused by the Xiph.Org Open Codecs codec pack, which is automatically included with our software.

To resolve the problem:

  1. Log into Windows as an administrator.
  2. Open the Windows Start menu, start typing add or remove programs and click the result when it appears.
  3. Select Xiph.Org Open Codecs... and click Uninstall.
  4. Download and run the installer below.
  5. Restart the computer. 

For IT Professionals

If multiple computers are affected, it's possible to silently reinstall the codec pack via command line.

We recommend saving the following commands into a batch file, and then creating a Scheduled Task that runs it once at boot (or logon) with Administrator privileges. The task can be removed after all the computers have been fixed.

Please note: the letter "S" below must be uppercase!

Silent Uninstall:

if exist "%programfiles%\Xiph.Org\Open Codecs\uninst.exe" (
"%programfiles%\Xiph.Org\Open Codecs\uninst.exe" /S
) else (
if exist "%programfiles(x86)%\Xiph.Org\Open Codecs\uninst.exe" (
"%programfiles(x86)%\Xiph.Org\Open Codecs\uninst.exe" /S

Silent Install:

"\\<servername>\<sharename>\opencodecs_0.85.17777.exe" /S

About this article
November 2, 2017
Last revised
December 16, 2019
Applies to
  • Clicker 7
  • DocsPlus for Windows / Mac
  • DocsPlus Universal for Windows / Mac
PlatformHow to Install
DocsPlus Universal App Icon   DocsPlus for Windows
Click here
DocsPlus Universal App Icon   DocsPlus for MacClick here

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