DocsPlus Universal for Chromebook

For subscriptions purchased after November 2020.



First, you’ll need to register your licenses and choose a password for your account.

Click here


Next, activate your licenses so that they will be ready to install.

Click here


Find out how to install the software on your Chromebooks.

Click here
managing licenses-alt

Manage licenses

Find out how to monitor, allocate, and transfer licenses to different devices.

Click here

Contact support

Contact our support team here if you run into any technical issues.

How can I share my DocsPlus files?

You'd like to share your DocsPlus files between devices or send them to other people.

Error: "...problem connecting to our server" on Chromebook

After launching the app on your Chromebook, you receive this error message:
Unfortunately, there is a problem connecting to our server. Please check your Internet connection.


Please read the two sections below.

If neither apply, something is probably blocking our apps from connecting to the internet. Please forward this page to your IT Support.

Check the Address

  1. Double-click the address bar in Chrome.
  2. If the address begins with http instead of https, add the missing s.
  3. Press the Enter key to reload the app's website.

The app should now work correctly.

Child Google Accounts     

Google lets families create limited Google accounts for children under 13:

However, Google blocks third-party apps from interacting with these child Google accounts. If you try launching our apps while signed into one, you'll receive the error message above.

Unfortunately, it's impossible to work around this restriction. Other apps such as Zoom and Duolingo are similarly affected.

For IT Professionals

First, ensure our subscription server is accessible: via HTTP (Port 80) and HTTPS (Port 443)

Google authentication

In our experience, the following URLs can be involved with the Google's authentication service. Ensure these are accessible via HTTP (Port 80) and HTTPS (Port 443):


A note on youtube

Google's authentication service normally uses but sometimes uses instead. This can cause sporadic problems in schools that block YouTube.

On first launch, our apps ask permission to see the user's Google account address (to check their subscription status). Unfortunately, this issue can prevent Google's permissions window from displaying, causing our apps to show the error message above.

To see if is being blocked, visit this Google test page on the affected Chromebook:

It should be possible to allow while still preventing access to YouTube.

google domain url blocking

The Google domain may be configured to block URLs for certain users (depending on policy):

To test this, connect the Chromebook to a different unfiltered Wi-Fi network (e.g. a 4G hotspot shared from a smartphone):

  • If the problem stops, it's probably related to a firewall / proxy server / web filter.
  • If the problem continues, it's probably related to the Google domain. Either URLs are being blocked (see above) or API Controls need configuring (see below).

API Controls

The Google domain may be configured to block API access. If so, our apps need to be Trusted:

  1. Sign into the Google Admin console.
  2. In the left sidebar, go to Security > Access and data control API controls.
  3. Click Manage third-party app access.
  4. Select the relevant app name in the list.
    Alternatively, select the relevant ID (see below).
  5. Set the Access Configuration to Trusted and click Save.

If the app you're troubleshooting isn't listed, click Configure new app to add it manually using its OAuth2 Client ID:

Clicker Writer:


Clicker Talk:

DocsPlus Universal:

DocsPlus (before 2021):

Clicker Connect SymbolStix

Clicker Communicator:

About this article
October 2, 2020
Last revised
April 28, 2022
Applies to
  • Clicker Books for Chromebook
  • Clicker Talk for Chromebook
  • Clicker Writer for Chromebook
  • DocsPlus Universal for Chromebook
App Name
WebsiteHow to Install / Trial
docsplus-pwa-w32h32 DocsPlus for Chromebookhttps://docsplus.apps.cricksoft.comClick here
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