Clicker 8 for Windows / Mac
How can I share my Clicker files?
You'd like to share your Clicker files between devices or send them to other people.
Clicker 8 doesn't launch
When trying to launch Clicker 8:
- Nothing seems to happen.
- A blue loading screen appears then disappears, or freezes on a particular Step.
- You get the error message:
Internal exception occurred
Resolution
Sophos Antivirus
Sophos Antivirus has been known to prevent Clicker 8 from launching.
Based on customer feedback, performing these steps in Sophos should allow Clicker 8 to launch:
- Add this location to the standard scanning exclusion list:
C:\Program Files (x86)\Crick Software
- Add these programs to the Exploit Mitigation Protection exclusion list:
C:\Program Files (x86)\Crick Software\Clicker 8\Clicker 8.exe
C:\Program Files (x86)\Crick Software\Clicker 8\CrickActivate.exe
- Add this file to the Threat Policy list with an exclusion type of Potentially Unwanted Application:
C:\Program Files (x86)\Crick Software\Clicker 8\CrickNativeUtils.dll
If these steps don’t help, we recommend raising a support ticket with Sophos. We don’t use Sophos ourselves, so we aren't familiar with its settings.
FAULTY SPEECH
If the blue loading screen freezes on Step 11 of 22, a faulty speech engine may be present on your device. Please see the related article below.
32-BIT Windows
If the blue loading screen freezes on Step 13 of 22, your device is probably running a 32-bit version of Windows.
To solve this, please update Clicker 8 to the latest version.
NVDA SCREEN READER
Installing this free software (www.nvaccess.org) prevents older versions of Clicker 8 from launching (even if NVDA is uninstalled afterwards).
To solve this, please update Clicker 8 to the latest version.
Alternatively, as a quick fix:
- Open any folder in Windows.
- Type %USERPROFILE% in the top address bar and press the Enter key.
- If you see a file named .accessibility.properties , right-click it and choose Delete.
Process Monitoring
Your computer may be running software that monitors processes.
Clicker 8 features advanced software protection to prevent piracy. If it thinks it's being attacked, it will stop Clicker 8 from launching.
We’ve received feedback that certain programs are incompatible:
- Dependency Walker
- Impero - a workaround is to add "Clicker 8.exe" as an injection exclusion from the Impero Server console.
- Policy Central Enterprise
- Print Audit 5
- Sysinternals Process Monitor
- Comodo Internet Security - a workaround is to enable "Don't detect shellcode injections in these applications" and add "Clicker 8.exe" to the list.
- Sophos Antivirus - see above.
Any type of process monitoring software can potentially cause this issue, so experiment with disabling any programs that you suspect may be doing so.
If you discover that a certain program is incompatible, please contact Support so we can update this list.
- Published
- January 21, 2020
- Last revised
- November 16, 2021
- Applies to
-
- Clicker 8 for Windows / Mac
- Keywords
-
To download Clicker and manage your subscription:
Visit http://activate.cricksoft.com
- Sign in using your email address or Google account.
(If you don't have a password click Forgotten your password?) - Under the product you want to manage, click View.
The installation instructions and product download will be displayed.