Clicker 8 for Windows / Mac

When trying to launch Clicker 8:

• Nothing seems to happen.
• A blue loading screen appears then disappears, or freezes on a particular Step.
• You get the error message:
  Internal exception occurred

Resolution

Sophos Antivirus

Sophos Antivirus has been known to prevent Clicker 8 from launching.

Based on customer feedback, performing these steps in Sophos should allow Clicker 8 to launch:

1. Add this location to the standard scanning exclusion list:
    C:\Program Files (x86)\Crick Software
   
   
2. Add these programs to the Exploit Mitigation Protection exclusion list:
   C:\Program Files (x86)\Crick Software\Clicker 8\Clicker 8.exe
   C:\Program Files (x86)\Crick Software\Clicker 8\CrickActivate.exe
   
   
3. Add this file to the Threat Policy list with an exclusion type of Potentially Unwanted Application:
   C:\Program Files (x86)\Crick Software\Clicker 8\CrickNativeUtils.dll

If these steps don’t help, we recommend raising a support ticket with Sophos. We don’t use Sophos ourselves, so we aren't familiar with its settings.

FAULTY SPEECH

If the blue loading screen freezes on Step 11 of 22, a faulty speech engine may be present on your device. Please see the related article below.

32-BIT Windows

If the blue loading screen freezes on Step 13 of 22, your device is probably running a 32-bit version of Windows.

To solve this, please update Clicker 8 to the latest version.

NVDA SCREEN READER

Installing this free software (www.nvaccess.org) prevents older versions of Clicker 8 from launching (even if NVDA is uninstalled afterwards).

To solve this, please update Clicker 8 to the latest version.

Alternatively, as a quick fix:

1. Open any folder in Windows.
2. Type %USERPROFILE% in the top address bar and press the Enter key.
3. If you see a file named .accessibility.properties , right-click it and choose Delete.

Process Monitoring

Your computer may be running software that monitors processes.

Clicker 8 features advanced software protection to prevent piracy. If it thinks it's being attacked, it will stop Clicker 8 from launching.

We’ve received feedback that certain programs are incompatible:

• Dependency Walker
• Impero - a workaround is to add "Clicker 8.exe" as an injection exclusion from the Impero Server console.
• Policy Central Enterprise
• Print Audit 5
• Sysinternals Process Monitor
• Comodo Internet Security - a workaround is to enable "Don't detect shellcode injections in these applications" and add "Clicker 8.exe" to the list.
• Sophos Antivirus - see above.

Any type of process monitoring software can potentially cause this issue, so experiment with disabling any programs that you suspect may be doing so.

If you discover that a certain program is incompatible, please contact Support so we can update this list.

• Clicker 8 for Windows / Mac

• step 13 of 22
• 22
• 13
• step
• stuck
• freezes
• screen reader
• nvda
• launch
• Print Audit 5
• Dependency Walker
• Process Monitor
• Impero

• Clicker 8

• Stuck on "Step 11 of 22" or "problem with SAPI5"

When trying to launch Clicker 8:

• Nothing seems to happen.
• A blue loading screen appears then disappears, or freezes on a particular Step.
• You get the error message:
  Internal exception occurred

Resolution

Sophos Antivirus

Sophos Antivirus has been known to prevent Clicker 8 from launching.

Based on customer feedback, performing these steps in Sophos should allow Clicker 8 to launch:

1. Add this location to the standard scanning exclusion list:
    C:\Program Files (x86)\Crick Software
   
   
2. Add these programs to the Exploit Mitigation Protection exclusion list:
   C:\Program Files (x86)\Crick Software\Clicker 8\Clicker 8.exe
   C:\Program Files (x86)\Crick Software\Clicker 8\CrickActivate.exe
   
   
3. Add this file to the Threat Policy list with an exclusion type of Potentially Unwanted Application:
   C:\Program Files (x86)\Crick Software\Clicker 8\CrickNativeUtils.dll

If these steps don’t help, we recommend raising a support ticket with Sophos. We don’t use Sophos ourselves, so we aren't familiar with its settings.

FAULTY SPEECH

If the blue loading screen freezes on Step 11 of 22, a faulty speech engine may be present on your device. Please see the related article below.

32-BIT Windows

If the blue loading screen freezes on Step 13 of 22, your device is probably running a 32-bit version of Windows.

To solve this, please update Clicker 8 to the latest version.

NVDA SCREEN READER

Installing this free software (www.nvaccess.org) prevents older versions of Clicker 8 from launching (even if NVDA is uninstalled afterwards).

To solve this, please update Clicker 8 to the latest version.

Alternatively, as a quick fix:

1. Open any folder in Windows.
2. Type %USERPROFILE% in the top address bar and press the Enter key.
3. If you see a file named .accessibility.properties , right-click it and choose Delete.

Process Monitoring

Your computer may be running software that monitors processes.

Clicker 8 features advanced software protection to prevent piracy. If it thinks it's being attacked, it will stop Clicker 8 from launching.

We’ve received feedback that certain programs are incompatible:

• Dependency Walker
• Impero - a workaround is to add "Clicker 8.exe" as an injection exclusion from the Impero Server console.
• Policy Central Enterprise
• Print Audit 5
• Sysinternals Process Monitor
• Comodo Internet Security - a workaround is to enable "Don't detect shellcode injections in these applications" and add "Clicker 8.exe" to the list.
• Sophos Antivirus - see above.

Any type of process monitoring software can potentially cause this issue, so experiment with disabling any programs that you suspect may be doing so.

If you discover that a certain program is incompatible, please contact Support so we can update this list.

• Clicker 8 for Windows / Mac

• step 13 of 22
• 22
• 13
• step
• stuck
• freezes
• screen reader
• nvda
• launch
• Print Audit 5
• Dependency Walker
• Process Monitor
• Impero

• Clicker 8

• Stuck on "Step 11 of 22" or "problem with SAPI5"

Additional voices

User Guides

File Sharing Guide

Clicker 8 User Guide

Clicker 8 User Guide (Arabic)

Clicker 8 User Guide (Italian)