Clicker 8 for Windows / Mac


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Clicker 8 doesn't launch

When trying to launch Clicker 8:

  • Nothing seems to happen.
  • A blue loading screen appears then disappears.
  • A blue loading screen appears but freezes on a particular Step.
  • You get this error message:
    Internal exception occurred

Resolution

Sophos Antivirus

There have been recent reports of Sophos Antivirus preventing Clicker 8 from launching.

Based on customer feedback, performing these steps in Sophos should allow Clicker 8 to launch:

  1. Add this location to the standard scanning exclusion list:
     C:\Program Files (x86)\Crick Software

  2. Add these programs to the Exploit Mitigation Protection exclusion list:
    C:\Program Files (x86)\Crick Software\Clicker 8\Clicker 8.exe
    C:\Program Files (x86)\Crick Software\Clicker 8\CrickActivate.exe

  3. Add this file to the Threat Policy list with an exclusion type of Potentially Unwanted Application:
    C:\Program Files (x86)\Crick Software\Clicker 8\CrickNativeUtils.dll

If these steps don’t help, we recommend raising a support ticket with Sophos. We don’t run Sophos ourselves, so we aren't familiar with its settings.

32-BIT Windows

If the blue loading screen freezes on Step 13 of 22, your device is probably running a 32-bit version of Windows.

To solve this, please update Clicker 8 to the latest version.

NVDA SCREEN READER

Installing this free software (www.nvaccess.org) prevents older versions of Clicker 8 from launching (even if NVDA is uninstalled afterwards).

To solve this, please update Clicker 8 to the latest version.

Alternatively, as a quick fix:

  1. Right-click the Windows Start button and choose Run.
  2. Type %USERPROFILE% in the box and press the Enter key.
  3. If you see a file named .accessibility.properties , right-click it and choose Delete.

Process Monitoring

Your computer may be running software that monitors processes. Clicker 8 features advanced software protection to prevent piracy. If it thinks it's being attacked, it will stop Clicker 8 from launching.

We’ve successfully tested Clicker 8 with all major antiviruses.

However, we’ve received feedback that certain programs are incompatible:

  • Dependency Walker
  • Impero - a workaround is to add "Clicker 8.exe" as an injection exclusion from the Impero Server console.
  • Policy Central Enterprise
  • Print Audit 5
  • Sysinternals Process Monitor
  • Comodo Internet Security - a workaround is to enable "Don't detect shellcode injections in these applications" and add Clicker 8 to the list.

Any type of process monitoring software can potentially cause this issue, so experiment with disabling any programs that you suspect may be doing so.

If you discover that a certain program is incompatible, please contact Support so we can update this list.


About this article
Published
January 21st, 2020
Last revised
October 24th, 2021
Applies to
  • Clicker 8 for Windows / Mac
Keywords
  
  

Clicker 8 doesn't launch

Jan 21, 2020, 14:50 PM
Article ID :
Priority : Important
Type of article : Problem Solving
Last revised : Oct 24, 2021, 23:00 PM

When trying to launch Clicker 8:

  • Nothing seems to happen.
  • A blue loading screen appears then disappears.
  • A blue loading screen appears but freezes on a particular Step.
  • You get this error message:
    Internal exception occurred

Resolution

Sophos Antivirus

There have been recent reports of Sophos Antivirus preventing Clicker 8 from launching.

Based on customer feedback, performing these steps in Sophos should allow Clicker 8 to launch:

  1. Add this location to the standard scanning exclusion list:
     C:\Program Files (x86)\Crick Software

  2. Add these programs to the Exploit Mitigation Protection exclusion list:
    C:\Program Files (x86)\Crick Software\Clicker 8\Clicker 8.exe
    C:\Program Files (x86)\Crick Software\Clicker 8\CrickActivate.exe

  3. Add this file to the Threat Policy list with an exclusion type of Potentially Unwanted Application:
    C:\Program Files (x86)\Crick Software\Clicker 8\CrickNativeUtils.dll

If these steps don’t help, we recommend raising a support ticket with Sophos. We don’t run Sophos ourselves, so we aren't familiar with its settings.

32-BIT Windows

If the blue loading screen freezes on Step 13 of 22, your device is probably running a 32-bit version of Windows.

To solve this, please update Clicker 8 to the latest version.

NVDA SCREEN READER

Installing this free software (www.nvaccess.org) prevents older versions of Clicker 8 from launching (even if NVDA is uninstalled afterwards).

To solve this, please update Clicker 8 to the latest version.

Alternatively, as a quick fix:

  1. Right-click the Windows Start button and choose Run.
  2. Type %USERPROFILE% in the box and press the Enter key.
  3. If you see a file named .accessibility.properties , right-click it and choose Delete.

Process Monitoring

Your computer may be running software that monitors processes. Clicker 8 features advanced software protection to prevent piracy. If it thinks it's being attacked, it will stop Clicker 8 from launching.

We’ve successfully tested Clicker 8 with all major antiviruses.

However, we’ve received feedback that certain programs are incompatible:

  • Dependency Walker
  • Impero - a workaround is to add "Clicker 8.exe" as an injection exclusion from the Impero Server console.
  • Policy Central Enterprise
  • Print Audit 5
  • Sysinternals Process Monitor
  • Comodo Internet Security - a workaround is to enable "Don't detect shellcode injections in these applications" and add Clicker 8 to the list.

Any type of process monitoring software can potentially cause this issue, so experiment with disabling any programs that you suspect may be doing so.

If you discover that a certain program is incompatible, please contact Support so we can update this list.

Product Types :
  • Clicker 8 for Windows / Mac
supportkeywords :
  • step 13 of 22
  • 22
  • 13
  • step
  • stuck
  • freezes
  • screen reader
  • nvda
  • launch
  • Print Audit 5
  • Dependency Walker
  • Process Monitor
  • Impero
Relates to
Related support articles
Related support downloads
  

Clicker 8 doesn't launch

Jan 21, 2020, 14:50 PM
Article ID :
Priority : Important
Type of article : Problem Solving
Last revised : Oct 24, 2021, 23:00 PM

When trying to launch Clicker 8:

  • Nothing seems to happen.
  • A blue loading screen appears then disappears.
  • A blue loading screen appears but freezes on a particular Step.
  • You get this error message:
    Internal exception occurred

Resolution

Sophos Antivirus

There have been recent reports of Sophos Antivirus preventing Clicker 8 from launching.

Based on customer feedback, performing these steps in Sophos should allow Clicker 8 to launch:

  1. Add this location to the standard scanning exclusion list:
     C:\Program Files (x86)\Crick Software

  2. Add these programs to the Exploit Mitigation Protection exclusion list:
    C:\Program Files (x86)\Crick Software\Clicker 8\Clicker 8.exe
    C:\Program Files (x86)\Crick Software\Clicker 8\CrickActivate.exe

  3. Add this file to the Threat Policy list with an exclusion type of Potentially Unwanted Application:
    C:\Program Files (x86)\Crick Software\Clicker 8\CrickNativeUtils.dll

If these steps don’t help, we recommend raising a support ticket with Sophos. We don’t run Sophos ourselves, so we aren't familiar with its settings.

32-BIT Windows

If the blue loading screen freezes on Step 13 of 22, your device is probably running a 32-bit version of Windows.

To solve this, please update Clicker 8 to the latest version.

NVDA SCREEN READER

Installing this free software (www.nvaccess.org) prevents older versions of Clicker 8 from launching (even if NVDA is uninstalled afterwards).

To solve this, please update Clicker 8 to the latest version.

Alternatively, as a quick fix:

  1. Right-click the Windows Start button and choose Run.
  2. Type %USERPROFILE% in the box and press the Enter key.
  3. If you see a file named .accessibility.properties , right-click it and choose Delete.

Process Monitoring

Your computer may be running software that monitors processes. Clicker 8 features advanced software protection to prevent piracy. If it thinks it's being attacked, it will stop Clicker 8 from launching.

We’ve successfully tested Clicker 8 with all major antiviruses.

However, we’ve received feedback that certain programs are incompatible:

  • Dependency Walker
  • Impero - a workaround is to add "Clicker 8.exe" as an injection exclusion from the Impero Server console.
  • Policy Central Enterprise
  • Print Audit 5
  • Sysinternals Process Monitor
  • Comodo Internet Security - a workaround is to enable "Don't detect shellcode injections in these applications" and add Clicker 8 to the list.

Any type of process monitoring software can potentially cause this issue, so experiment with disabling any programs that you suspect may be doing so.

If you discover that a certain program is incompatible, please contact Support so we can update this list.

Product Types :
  • Clicker 8 for Windows / Mac
supportkeywords :
  • step 13 of 22
  • 22
  • 13
  • step
  • stuck
  • freezes
  • screen reader
  • nvda
  • launch
  • Print Audit 5
  • Dependency Walker
  • Process Monitor
  • Impero
Relates to
Related support articles
Related support downloads
  

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