Clicker 8 for Windows / Mac
Clicker 8 doesn't launch
When trying to launch Clicker 8:
- Nothing seems to happen.
- A blue loading screen appears then disappears.
- A blue loading screen appears but freezes on a particular Step.
- You get this error message:
Internal exception occurred
Resolution
32-BIT Windows
If the blue loading screen freezes on Step 13 of 22, your device is probably running a 32-bit version of Windows.
Unfortunately, Clicker 8 isn't supported on 32-bit versions of Windows.
However, an older version of Clicker 8 may work for you. Please contact Support to request this.
NVDA SCREEN READER
Installing this free software (www.nvaccess.org) prevents older versions of Clicker 8 from launching (even if NVDA is uninstalled afterwards).
Please update Clicker 8 to the latest version.
Alternatively, as a quick fix:
- Right-click the Windows Start button and choose Run.
- Type %USERPROFILE% in the box and press the Enter key.
- If you see a file named .accessibility.properties , right-click it and choose Delete.
Process Monitoring
Your computer may be running software that monitors processes. Clicker 8 features advanced software protection to prevent piracy. If it thinks it's being attacked, it will stop Clicker 8 from launching.
We’ve successfully tested Clicker 8 with all major antiviruses.
However, we’ve received feedback that certain programs are incompatible:
- Dependency Walker
- Impero - a workaround is to add "Clicker 8.exe" as an injection exclusion from the Impero Server console.
- Policy Central Enterprise
- Print Audit 5
- Sysinternals Process Monitor
- Comodo Internet Security - a workaround is to enable "Don't detect shellcode injections in these applications" and add Clicker 8 to the list.
Any type of process monitoring software can potentially cause this issue, so experiment with disabling any programs that you suspect may be doing so.
If you discover that a certain program is incompatible, please contact Support so we can update this list.
- Published
- January 21st, 2020
- Last revised
- November 2nd, 2020
- Applies to
-
- Clicker 8 for Windows / Mac
- Keywords
-
Clicker 8 doesn't launch
When trying to launch Clicker 8:
- Nothing seems to happen.
- A blue loading screen appears then disappears.
- A blue loading screen appears but freezes on a particular Step.
- You get this error message:
Internal exception occurred
Resolution
32-BIT Windows
If the blue loading screen freezes on Step 13 of 22, your device is probably running a 32-bit version of Windows.
Unfortunately, Clicker 8 isn't supported on 32-bit versions of Windows.
However, an older version of Clicker 8 may work for you. Please contact Support to request this.
NVDA SCREEN READER
Installing this free software (www.nvaccess.org) prevents older versions of Clicker 8 from launching (even if NVDA is uninstalled afterwards).
Please update Clicker 8 to the latest version.
Alternatively, as a quick fix:
- Right-click the Windows Start button and choose Run.
- Type %USERPROFILE% in the box and press the Enter key.
- If you see a file named .accessibility.properties , right-click it and choose Delete.
Process Monitoring
Your computer may be running software that monitors processes. Clicker 8 features advanced software protection to prevent piracy. If it thinks it's being attacked, it will stop Clicker 8 from launching.
We’ve successfully tested Clicker 8 with all major antiviruses.
However, we’ve received feedback that certain programs are incompatible:
- Dependency Walker
- Impero - a workaround is to add "Clicker 8.exe" as an injection exclusion from the Impero Server console.
- Policy Central Enterprise
- Print Audit 5
- Sysinternals Process Monitor
- Comodo Internet Security - a workaround is to enable "Don't detect shellcode injections in these applications" and add Clicker 8 to the list.
Any type of process monitoring software can potentially cause this issue, so experiment with disabling any programs that you suspect may be doing so.
If you discover that a certain program is incompatible, please contact Support so we can update this list.
- Clicker 8 for Windows / Mac
- step 13 of 22
- 22
- 13
- step
- stuck
- freezes
- screen reader
- nvda
- launch
- Print Audit 5
- Dependency Walker
- Process Monitor
- Impero
Clicker 8 doesn't launch
When trying to launch Clicker 8:
- Nothing seems to happen.
- A blue loading screen appears then disappears.
- A blue loading screen appears but freezes on a particular Step.
- You get this error message:
Internal exception occurred
Resolution
32-BIT Windows
If the blue loading screen freezes on Step 13 of 22, your device is probably running a 32-bit version of Windows.
Unfortunately, Clicker 8 isn't supported on 32-bit versions of Windows.
However, an older version of Clicker 8 may work for you. Please contact Support to request this.
NVDA SCREEN READER
Installing this free software (www.nvaccess.org) prevents older versions of Clicker 8 from launching (even if NVDA is uninstalled afterwards).
Please update Clicker 8 to the latest version.
Alternatively, as a quick fix:
- Right-click the Windows Start button and choose Run.
- Type %USERPROFILE% in the box and press the Enter key.
- If you see a file named .accessibility.properties , right-click it and choose Delete.
Process Monitoring
Your computer may be running software that monitors processes. Clicker 8 features advanced software protection to prevent piracy. If it thinks it's being attacked, it will stop Clicker 8 from launching.
We’ve successfully tested Clicker 8 with all major antiviruses.
However, we’ve received feedback that certain programs are incompatible:
- Dependency Walker
- Impero - a workaround is to add "Clicker 8.exe" as an injection exclusion from the Impero Server console.
- Policy Central Enterprise
- Print Audit 5
- Sysinternals Process Monitor
- Comodo Internet Security - a workaround is to enable "Don't detect shellcode injections in these applications" and add Clicker 8 to the list.
Any type of process monitoring software can potentially cause this issue, so experiment with disabling any programs that you suspect may be doing so.
If you discover that a certain program is incompatible, please contact Support so we can update this list.
- Clicker 8 for Windows / Mac
- step 13 of 22
- 22
- 13
- step
- stuck
- freezes
- screen reader
- nvda
- launch
- Print Audit 5
- Dependency Walker
- Process Monitor
- Impero
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