Clicker Writer

How do I manage the licenses on my Clicker subscription?
You would like to know:
- Which devices / users are currently licensed?
- How many licenses are spare?
- How to reclaim licenses from devices / users that no longer need one?
How to deploy Clicker Writer to multiple iPads?

You have a Clicker subscription and wish to deploy Clicker Writer to multiple iPads.
How do I save files on iPad?

You've made a file in Clicker / DocsPlus and wish to save it to your device or cloud storage.
How do I share files between devices?

You'd like to share Clicker / DocsPlus files with others.
Can a school's Clicker subscription be used at home?

Can teachers / students use Clicker 8 and Clicker Writer at home?
How do I set up switch access on iPad?

You would like to control our iPad apps with switches.
How do I change the Subscription Manager?

You would like to add / remove a Subscription Manager on your subscription.
Using a mouse / eye gaze device on iPad

You would like to control our iPad apps with a mouse or eye gaze device, e.g. a Skyle.
Available on Android?

Which products are available on Android devices?

Parts of the app are disabled

Some icons / menu items are dimmed out and the speech is disabled.
LearningGrids isn't working
When using LearningGrids:
- The website loads partially or not at all.
- You receive errors saying An error has occurred in the script on this page.
- When clicking Run Now / Open, nothing happens.
- When clicking Run Now / Open, you receive a Loading error saying the item cannot be found or is corrupted.
Error: "...problem connecting to our server"

When launching the app, you receive this error message:
We occasionally need to check your subscription status. Unfortunately, there is a problem connecting to our server. Please check your Internet connection.
Google Drive files appear dimmed out in My Files

After tapping My Files and selecting Google Drive in the left pane, your files appear but are dimmed out and won't open.
No speech on iPad

Words highlight in sequence but aren't spoken aloud.
Can't record a sound on iPad

You can record but playback is silent and the Done button is dimmed out, so you're unable to finish.
Can't add pictures / take photos on iPad

You can't add a picture from your iPad's Photos because the list is blank.
or
You can't take a photo with your iPad's camera because the image is black and the shutter button doesn't work.

App Name	Download
Clicker Writer for iPad	Download Clicker Writer on the App Store

To access the User Guide within the app itself, tap the top-right ( ? ) icon and choose Help.

If you can't find a support article which solves your question or problem, please contact our friendly support team.

Clicker Support