Clicker 8 for Windows / Mac
How can I share my Clicker files?
You'd like to share your Clicker files between devices or send them to other people.
Stuck on "Step 11 of 22" or "problem with SAPI5"
When launching the software, the above error appears, or the loading screen freezes at Step 11 of 22.
Resolution
When launching, our software tries to load all speech engines on the computer, including third-party ones. The error message indicates that there was a problem doing this.
The problem may be caused by a faulty speech engine, or remnants of a program that didn't uninstall correctly.
UNINSTALL Previous versions
If previous versions of our software are installed, uninstalling them may fix the problem.
Co:Writer
If Co:Writer is installed, try this:
- Uninstall our software.
- Uninstall Co:Writer.
- Reinstall our software.
- Reinstall Co:Writer.
Troubleshooting Guide
If you’ve followed the above advice without success, it'll require some trial and error to find the cause of the problem.
The Speech Engine Guide guide below contains a series of troubleshooting steps. It involves editing the Windows Registry, so we recommend passing this task to your IT Support unless you're familiar with doing this.
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Speech Engine Troubleshooting Guide
Speech Engine Troubleshooting Guide
- Last modified
- January 8, 2018
- Size
- 126 KB
- Published
- November 2, 2017
- Last revised
- December 13, 2019
- Applies to
-
- Clicker 7
- Clicker 8 for Windows / Mac
- DocsPlus for Windows / Mac
- DocsPlus Universal for Windows / Mac
- Keywords
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To download Clicker and manage your subscription:
Visit http://activate.cricksoft.com
- Sign in using your email address or Google account.
(If you don't have a password click Forgotten your password?) - Under the product you want to manage, click View.
The installation instructions and product download will be displayed.