Crick Software blog

Julia Bradley

Support - keeping it simple!

October 13, 2022

We live in an age where tech is developing at a phenomenal rate and can be considered by some as ‘overcomplicated’ and only for those who are ‘tech savvy’.  With so many instructions to follow and ‘click here, click there’; it can sometimes feel a bit overwhelming…

What better way to start the new academic year than with a new, fresh approach to ‘Support’?  Our ‘how to’ guides are being overhauled, breaking down technical jargon, and creating easy to follow, step by step guides, with some helpful top tips too!

Whether it’s an installation query, ‘How do I…?’ question or simply, ‘Where do I start?’ we can help.

If you have an issue, reach out!  The Support team are here to support you, so just give us a call, complete the contact form here: Crick Software - Contact Technical Support or drop us an email with screenshots to:

So, what else is new?

Customer Care meetings

With our newly restructured Customer Care meetings comes great opportunity!  These are short consultations – no longer than 15 minutes.  We have listened to your feedback, and I am excited to share that our Customer Experience and Support team are working collaboratively to offer you a service that helps you get the very best from our award-winning products.

New to us? If you have just subscribed, our ‘Getting Started’ Customer Care meeting is ideal for you.  We can talk you through how to make use of some of the key features, the process of installation, subscription management and so much more.  Simply summarise your requirements and we can tailor the meeting to address them.

To book a ‘Getting Started’ Customer Care meeting for your school, click here.

An existing customer? Why not book a ‘Yearly Check-in’ Customer Care meeting?  This is an opportunity to talk about any changes to your needs or priorities that we could help with - maybe you have had a change in staff and need some help and support?

No problem, book a ‘Yearly Check-in’ Customer Care meeting for your school here.

With our free, expert advice available at a time that suits you - remember that you can always reach out for Support.

Coming soon to Support: Webchat….
Watch this space!

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