Clicker 7

Error: "Clicker 7 has detected that there is a problem with SAPI5"

When launching Clicker 7, you receive the following error message:
Clicker 7 has detected that there is a problem with SAPI5.


When Clicker 7 launches, it tries loading all speech engines on the computer, including third-party ones. The error message indicates that there was a problem doing this.

The problem may be caused by a faulty speech engine, or leftover registry entries from a program that didn't uninstall correctly.

Third-party programs

We can provide specific workarounds for the problems caused by these third-party programs:

  • Co:Writer
  • Dragon NaturallySpeaking
  • Textease

If any of these programs are (or were) installed on your computer, please contact Support.

Previous Clicker versions

If the computer has previous versions of Clicker installed, uninstalling them may fix the problem.

Troubleshooting Guide

If you’ve followed the above advice without success, some trial and error will be needed to solve the problem.

The Speech Engine Guide guide below contains a series of troubleshooting steps that will hopefully determine what's causing the problem. As it involves editing the Windows registry, we strongly recommend passing this task to your ICT Support unless you're familiar with doing this.

About this article
Article Id
2nd November 2017
Last revised
2nd November 2017
Applies to
  • Clicker 7

Clicker 7 Arabic

A Clicker 7 Arabic serial number is required to use this version.

Clicker 7 Voices

Search support
Get assistance

If you can't find a support article which solves your question or problem, please contact our friendly support team.

Contact Support

Join the community

Our Clicker Users Group on Facebook is a welcoming community sharing ideas, resources and support.

Join us