Clicker 7
Error: "Recording failed: Cannot record a sound" (Clicker 7)
When trying to record in Clicker 7, you receive the following error message:
Recording failed: Cannot record a sound
Resolution
There is a problem with the Xiph.Org Open Codecs codec pack, which is automatically installed with Clicker 7.
To resolve the problem:
- Log onto the computer as an administrator.
- Uninstall Xiph.Org Open Codecs.
- Download and run the installer below.
- Restart the computer.
Clicker 7 should now record sound correctly.
For ICT Technicians
If the problem is happening on multiple computers, it's possible to silently reinstall Xiph.Org Open Codecs via command line.
We recommend saving the following commands into a batch file, and then creating a Scheduled Task that runs it once at boot (or logon) with Administrator privileges. The task can be removed after all the computers have been fixed.
Please note: the letter "S" below must be uppercase!
Silent Uninstall:if exist "%programfiles%\Xiph.Org\Open Codecs\uninst.exe" (
"%programfiles%\Xiph.Org\Open Codecs\uninst.exe" /S
) else (
if exist "%programfiles(x86)%\Xiph.Org\Open Codecs\uninst.exe" (
"%programfiles(x86)%\Xiph.Org\Open Codecs\uninst.exe" /S
)
)
"\\<servername>\<sharename>\opencodecs_0.85.17777.exe" /S
-
Xiph.Org Open Codecs
Windows
- Article Id
- C7S6
- Published
- 2nd November 2017
- Last revised
- 2nd November 2017
- Applies to
-
- Clicker 7
- Keywords
-
-
Clicker 7 Windows Installer
Release 10 for Windows (v7.0.331) - May 30, 2019
-
Clicker 7 Mac Installer
Release 10 for Mac (v7.0.331) - May 30, 2019
-
Xiph.Org Open Codecs
Windows
-
Uninstall Clicker Tool
Clicker Windows
Clicker 7 Arabic
A Clicker 7 Arabic serial number is required to use this version.
-
Clicker 7 Arabic Windows Installer
Release 9 for Windows (v7.0.328) - November 28, 2018
Clicker 7 Voices
-
Arabic Adult Voices
Clicker 7 Windows - Arabic Clicker 7 Required
-
British Adult Voices
Clicker 7 Windows
-
British Adult Voices
Clicker 7 Mac
-
Scottish Adult Voice
Clicker 7 Windows
-
Scottish Adult Voice
Clicker 7 Mac
-
US Adult Voices
Clicker 7 Windows
-
US Adult Voices
Clicker 7 Mac
-
ANZ Adult Voices
Clicker 7 Windows
-
ANZ Adult Voices
Clicker 7 Mac
-
Clicker 7 Getting Started
-
Clicker 7 Installation Instructions (Mac)
-
Clicker 7 Installation Instructions (Windows)
-
Clicker 7 User Guide - Arabic (Windows)
-
Clicker 7 User Guide - English (Mac)
-
Clicker 7 User Guide - English (Windows)
-
Sharing Files Between Clicker 7 and Clicker Apps (iPad)
-
Speech Engine Troubleshooting Guide
-
Switch Timings in Clicker 7
-
Using Eye Gaze in Clicker 7