Clicker Writer

The keyboard / grid area has moved (iPad)

The keyboard / grid area has moved from its usual position and is now obscuring the Document.

Resolution

In our older apps, resizing or moving the iPad keyboard affects the keyboard / grid area. This is a quirk of iOS rather than an intentional feature.

middle of the screen

If the keyboard / grid area is dragged at a specific spot, it will move up the screen.

To move it back down, drag its bottom-right corner downwards (as close to the screen edge as possible).

small and Floating

iPadOS 13 introduced the ability to shrink and move the keyboard (see support.apple.com/HT210758).

This also affects the keyboard / grid area in our apps.

To resolve the issue, restore the iPad keyboard. Outside our app, place two fingers on the floating keyboard and spread them apart.


About this article
Published
30th May 2018
Last revised
17th December 2019
Applies to
  • Clicker Books for iPad
  • Clicker Connect for iPad
  • Clicker Docs for iPad
  • Clicker Sentences for iPad
  • WriteOnline for iPad
Keywords

The keyboard / grid area has moved (iPad)

The keyboard / grid area has moved from its usual position and is now obscuring the Document.

Resolution

In our older apps, resizing or moving the iPad keyboard affects the keyboard / grid area. This is a quirk of iOS rather than an intentional feature.

middle of the screen

If the keyboard / grid area is dragged at a specific spot, it will move up the screen.

To move it back down, drag its bottom-right corner downwards (as close to the screen edge as possible).

small and Floating

iPadOS 13 introduced the ability to shrink and move the keyboard (see support.apple.com/HT210758).

This also affects the keyboard / grid area in our apps.

To resolve the issue, restore the iPad keyboard. Outside our app, place two fingers on the floating keyboard and spread them apart.


About this article
Published
30th May 2018
Last revised
17th December 2019
Applies to
  • Clicker Books for iPad
  • Clicker Connect for iPad
  • Clicker Docs for iPad
  • Clicker Sentences for iPad
  • WriteOnline for iPad
Keywords

Clicker Writer for iPad User Guide

To access the User Guide within the app itself, tap the top-right ( ? ) icon and choose Help.

Search support
Get assistance

If you can't find a support article which solves your question or problem, please contact our friendly support team.

Contact Support

Related links