FAQs


What are the minimum requirements for Clicker 8?

Clicker 8 works on Windows and Mac computers.

  • Windows specifications: Windows 8.1 or newer. Click here for full details.
  • Mac specifications: High Sierra (10.13) or newer.


What are the minimum requirements for the Clicker Apps?

  • iPad specifications: iOS 11 or newer.
  • Chromebook specifications: Chrome OS 86 or newer, with Google Drive enabled.


What’s the difference between Clicker 8 and the Clicker Apps?

Both Clicker 8 and the Clicker Apps include the core child-friendly word processing features that Clicker is known for, including speech feedback, word prediction, Voice Notes, picture support, and the ability to provide topic-specific Sentence Sets, Connect Sets and Word Banks (whether these be the ready-made ones we provide or resources you create yourself). Certain Clicker features are only available in Clicker 8: this currently includes mind mapping, Cloze activities, matching activities, and speaking and listening activities.


Do you have any research on the effectiveness of Clicker?

Clicker is used in thousands of schools around the world to develop pupils’ literacy skills, raise writing attainment and enjoyment, and help learners work more independently. We have a number of efficacy reports available to read here.

Licensing


How does the licensing work?

Many schools are using a combination of devices to support their learners. Our new Clicker universal licensing enables you to ‘mix and match’ Clicker 8 licenses for your Windows/Mac machines with Clicker Apps licenses for your iPads and Chromebooks. For example, if you purchased a subscription for ’10 licenses’ of Clicker, this could be 10 licenses for Clicker 8, or five for Clicker 8 and five for the Clicker Apps etc…choose whichever combination works best for your school’s set-up.

Our Clicker Apps currently include Clicker Writer and Clicker Books. When you use both apps on one device it will only count as one of your allotted Clicker licenses. For example, if you have ‘5 licenses’ of Clicker, you would be able to use both Clicker Writer and Clicker Books on five devices.


Is the licensing per user or per device?

The licensing for Clicker 8 (Win / Mac) and Clicker Apps (iPad) is per device. Clicker Apps for Chromebook licenses are per user.

For example, with a ‘10 License’ subscription for Clicker you could:

  • Install Clicker 8 on five computers
  • Install the Clicker Apps on three iPads
  • Give two Chromebook users access to the Clicker Apps


When I purchase Clicker, how long does the license last?

All our Clicker licenses are a 3-year subscription.


How do I get my software?

You will receive an email from us with the license keys and installation details. If you are unable to find this, please call us and we can resend this information to you.


When does the subscription for Clicker start?

The day that we send you the email with your license keys, unless you request a specific date for the license to start.


Can I move the licenses if we change the devices we are using?

Yes – you can manage your licenses, including transferring them to different devices, via your Clicker license management system. Full details on this process can be found here.


What is included in a Site License?

The Site License is the best value license as it enables you to install Clicker 8 on all of your school computers and have the Clicker Apps on all your iPads and/or Chromebooks. The Site License also includes home access to Clicker 8/Clicker Apps for your pupils, teachers and teaching assistants.


How does a 1+1 license work?

The 1+1 license gives you up to two installations of Clicker, ensuring that both the pupil and the staff member supporting their learning have access to the program.  This license could be two licenses for Clicker 8, two licenses for the Clicker Apps, or one of each – choose whichever combination fits bests with your school’s device provision.

Pricing


Can I buy Clicker using a purchase order (PO)?

Absolutely – we will then invoice the school when we email over the license keys and installation information.


Are there any additional costs for technical supports or updates?

No – during your subscription period you will be provided with free technical support and any updates to Clicker 8 and/or the Clicker Apps will also be provided free of charge.


Can I buy a one-year license?

We have chosen to make Clicker a three-year subscription rather than a one-year subscription because we know that schools need reassurance that any provision they invest in for their pupils will be available to them for the next few years, without having to worry about whether there will be enough to cover it in next year’s budget! The three-year subscription provides schools with the time they need to effectively set-up, install and implement Clicker, and ensures that they benefit from all the exciting new updates and additions we plan to release during this period.  


Can I add more licenses during the subscription? How does that work?

Yes – if you wish to move to a Clicker Site License then we can provide you with an extension price that takes into account the time remaining on your current subscription. Please contact us for a quote. If you wish to buy a smaller number of additional licenses, such as a 5 or 10 license bundle, you can simply purchase this as before and your 3-year subscription for these licenses will start from the date that you receive your license key email from us.


What will the resubscription amount be?

We will be in touch during the final year of your subscription to discuss your needs going forward and provide a renewal quote. What this will be will depend on a number of factors, but we can assure you that the price will be fair and that as a current subscriber you will benefit from be offered a loyalty discount off the subscription RRP.


Do you provide special pricing if all the schools in our MAT want to use Clicker?

Yes, we can put together a bespoke price for schools in your MAT. Contact us with details of the licenses you require and the number of schools in your MAT. We can also talk to you about DocsPlus, our secondary school word processor for students who find writing challenging.


I work in a federation of schools – can we buy a license for Clicker and share it?

No, our licensing is provided on a ‘per school’ basis. If you are designated as separate schools (meaning that each school has a unique DfES/SEED number), then each school needs its own license.

Home access to Clicker


We have a Clicker Site License; how do we give access to the software for home use?

You will need to request home user licenses via your Clicker license management system. This is a very straightforward process - see the support article here.


With the Clicker Site License can the home access be for iPad or Chromebooks even if we only have Windows computers in school?

Yes – your license enables parents and teaching staff to use Clicker on their home devices. If that device is a Windows/Mac computer, you can provide them with the installation instructions for Clicker 8. If they are using an iPad or Chromebook, they can use the Clicker Apps.


How do I share resources for children to access on their home devices?

There are a variety of ways to share Clicker resources and documents, including via email, a sharing platform such as Dropbox, or any school-specific platform that you currently use such as Show My Homework or Google Classroom.


I’m a parent and my child’s school does not have a Site License. Can you buy Clicker for home use?

Yes – parents can purchase a ‘1+1’ home user license for Clicker, which is the same as the school’s version of the software but offered at a 50% discount. The 1+1 license gives you up to two installations of Clicker on your home devices - this could be two licenses for Clicker 8, two licenses for the Clicker Apps, or one of each – choose whichever combination works best for you. Please contact us if you’d like to find out more about the Clicker home user licence or place an order.


Is Clicker VAT exempt?

No. Although Clicker is widely used to support learners with special needs, it is also used and sold as a product for children without disabilities, and therefore does not qualify for VAT exemption.

Training and resources


We have some new staff on board – do you have any training they can use?

We have an extensive range of free training materials available on our website, including tutorials, public training webinars, on-demand bespoke webinars and a comprehensive user guide. This can all be accessed here.


Do you provide in-school training?

Currently our training sessions are taking place online. If you would like a bespoke training session for your staff, you can choose from either a 90-minute bespoke online training session or a half-day of Clicker training. You can find further details and prices here.


How do we access the LearningGrids resources?

From the Quick Start menu, select ‘LearningGrids’ to access our growing bank of ready-made Clicker resources. Use the search tools to find a suitable resource and select ‘Open’. Please note that you will need an internet connection to access LearningGrids.


How do we share Clicker files?

You can share Clicker files in any way you would share other software files you use in school. For Windows/Mac machines (Clicker 8) this is likely to be via the server. For iPad/Chromebook (Clicker Apps) this is often via email or file sharing platforms like Google Drive, Google Classroom, Dropbox, or OneDrive.

Any writing grids or documents made in Clicker 8 are compatible with the Clicker Writer app (and vice versa), so you will be able to open these in both the app and the Windows/Mac version.

Any Clicker Books made in Clicker 8 are compatible with the Clicker Books app (and vice versa), so you will be able to open these in both the app and the Windows/Mac version.