Clicker 8 FAQs

General Clicker Questions


What are the minimum requirements for Clicker 8?

Clicker 8 works on Windows and Mac computers.

  • Windows specifications: Windows 8.1 or Windows 10
  • Mac specifications: High Sierra (10.13) to Catalina (10.15)


What are the minimum specifications for Clicker Writer?

  • iPad specifications: iOS 12 or above.
  • Chromebook specifications: Chrome OS 78 or above, with Google Drive enabled


How different is Clicker 8 to previous versions?

This latest version of Clicker has been years in the making and combines the core literacy support tools that teachers know and love with lots of exciting new feature ideas from our Clicker fans. You can find out more about what’s new in Clicker 8 here.


What’s the difference between Clicker 8 and Clicker Writer?

Both products include the core child-friendly word processing features that Clicker is known for, including speech feedback, word prediction, Voice Notes, picture support, and the ability to provide topic-specific sentence sets, connect sets and word banks (whether these be the ready-made ones we provide or resources you create yourself). Certain Clicker features are only available in Clicker 8: this currently includes mind mapping, Cloze activities, matching activities, and speaking and listening activities.


Do you have any research on the effectiveness of Clicker?

Clicker is used in thousands of schools around the world to develop pupils’ literacy skills, raise writing attainment and enjoyment, and help learners work more independently. We have a number of efficacy reports available to read here.

Licensing


How does the “mix and match” licensing work?

Many schools are using a combination of devices to support their learners. Our new Clicker universal licensing enables you to ‘mix and match’ Clicker 8 licenses for your Windows/Mac machines with Clicker Writer licenses for your iPads and Chromebooks. For example, if you purchased a subscription for ’10 licenses’ of Clicker, this could be 10 licenses for Clicker 8, or five for Clicker 8 and five for Clicker Writer etc…choose whichever combination works best for your school’s set-up.


Is the licensing per user or per device?

The licensing is per device, and it is universal, so you can choose exactly how many of your licenses to use on which device. This flexibility gives your pupils consistent access to Clicker support, irrespective of the device they are using.


When I purchase Clicker, how long does the license last?

All our Clicker licenses are a 3-year subscription.


How do I get my software?

You will receive an email from us with the license keys and installation details. If you are unable to find this, please call us and we can resend this information to you.


When does the subscription for Clicker start?

The day that we send you the email with your license keys, unless you request a specific date for the license to start.


Can I move the licenses if we change the devices we are using?

Yes – you will be able to manage your licenses, including transferring them to different devices, via your Clicker license management system. Full details on this process can be found here.


What is included in a Site License?

The Site License is the best value license as it enables you to install Clicker 8 on all of your school computers and have Clicker Writer on all your iPads and/or Chromebooks. The Site License also includes home access to Clicker 8/Clicker Writer for your pupils, teachers and teaching assistants.


Why have you stopped providing a single user license?

The overwhelming feedback from existing Clicker customers was that even in cases where schools are supporting just one pupil with Clicker, a second license was required so that staff have access to the software for planning, preparation and assessment purposes. This is why we have introduced a new ‘1+1’ license.


How does a 1+1 license work?

The 1+1 license gives you up to two installations of Clicker, ensuring that both the pupil and the staff member supporting their learning have access to the program.  This license could be two licenses for Clicker 8, two licenses for Clicker Writer, or one of each – choose whichever combination fits bests with your school’s device provision.

Pricing


Can I buy Clicker using a purchase order (PO)?

Absolutely – we will then invoice the school when we email over the license keys and installation information.


Are there any additional costs for technical supports or updates?

No – during your subscription period you will be provided with free technical support and any updates to Clicker 8 and/or Clicker Writer will also be provided free of charge.  


Can I pay for the three-year license in instalments?

Schools purchasing the 50 License or Site License packages can choose to split the cost over two or three years – please contact us if this would be of interest.


Can I buy a one-year license?

We have chosen to make Clicker a three-year subscription rather than a one-year subscription because we know that schools need reassurance that any provision they invest in for their pupils will be available to them for the next few years, without having to worry about whether there will be enough to cover it in next year’s budget! The three-year subscription provides schools with the time they need to effectively set-up, install and implement Clicker, and ensures that they benefit from all the exciting new updates and additions we plan to release during this period.  


Can I add more licenses during the subscription? How does that work?

Yes – if you wish to move to a Clicker Site License then we can provide you with an extension price that takes into account the time remaining on your current subscription. Please contact us for a quote. If you wish to buy a smaller number of additional licenses, such as a 5 or 10 license bundle, you can simply purchase this as before and your 3-year subscription for these licenses will start from the date that you receive your license key email from us.


What will the resubscription amount be?

We will be in touch during the final year of your subscription to discuss your needs going forward and provide a renewal quote. What this will be will depend on a number of factors, but we can assure you that the price will be fair and that as a current subscriber you will benefit from a loyalty discount off the subscription RRP.


Do you provide special pricing if all the schools in our MAT want to use Clicker?

Yes, we can put together a bespoke price for schools in your MAT. Contact us with details of the licenses you require and the number of schools in your MAT. We can also talk to you about DocsPlus, our secondary school word processor for students who find writing challenging.


I work in a federation of schools – can we buy a license for Clicker and share it?

No, our licensing is provided on a ‘per school’ basis. If you are designated as separate schools (meaning that each school has a unique DfES/SEED number), then each school needs its own license.

Upgrading


I’d like to upgrade from Clicker 7 – do I have to buy the same number of licenses for the new version?

No - as a Clicker 7 customer we are offering you the chance to take advantage of any of our upgrade prices, regardless of how many licenses you currently have for Clicker 7. For example, even customers who currently have a single computer license for Clicker 7 can buy the Clicker Universal Site License at the £1620 price rather than the standard £2700 price!


Can I carry on using my Clicker 7 licenses if I upgrade?

No - When you take advantage of one of our upgrade discounts, you are essentially ‘trading in’ your Clicker 7 licenses to receive this discount. Therefore, you will not be licensed to use Clicker 7 on any of your machines once you have upgraded.


Can I upgrade some licenses now and others in the future?

You can only take advantage of the upgrade discount once. So, if you upgrade now and wish to buy more licenses during your subscription period, these will be available at the standard prices.

Home access to Clicker


We have a Clicker Site License; how do we give access to the software for home use?

You will need to request home user licenses via your Clicker license management system. This is a very straightforward process - see the support article here.


With the Clicker Site License can the home access be for iPad or Chromebooks even if we only have Windows computers in school?

Yes – your license enables parents and teaching staff to use Clicker on their home devices. If that device is a Windows/Mac computer, you can provide them with the installation instructions for Clicker 8. If they are using an iPad or Chromebook, they can use Clicker Writer.


How do I share resources for children to access on their home devices?

There are a variety of ways to share Clicker resources and documents, including via email, a sharing platform such as Dropbox, or any school-specific platform that you currently use such as Show My Homework or Google Classroom.


I’m a parent and my child’s school does not have a Site License. Can you buy Clicker for home use?

Yes – parents can purchase a ‘1+1’ home user license for Clicker, which is the same as the school’s version of the software but offered at a 50% discount. The 1+1 license gives you up to two installations of Clicker on your home devices - this could be two licenses for Clicker 8, two licenses for Clicker Writer, or one of each – choose whichever combination works best for you. Please contact us if you’d like to find out more about the Clicker home user licence or place an order.


Is Clicker VAT exempt?

No. Although Clicker is widely used to support learners with special needs, it is also used and sold as a product for children without disabilities, and therefore does not qualify for VAT exemption.

Training and resources


We have some new staff on board – do you have any training they can use?

We have an extensive range of free training materials available on our website, including tutorial videos, step-by-step PDFs, on-demand training webinars and a comprehensive user guide. This can all be accessed here.


Do you provide in-school training?

If you would like a bespoke training session for your staff, our training team can provide a half or full day of hands-on Clicker training for up to 25 staff members. You can find further details and prices here. We also run a number of regional training day events around the UK – places are available for £125 per delegate.


How do we access the LearningGrids resources?

From the Quick Start menu, select ‘LearningGrids’ to access our growing bank of ready-made Clicker resources. Use the search tools to find a suitable resource and select ‘Run Now’. Please note that you will need an internet connection to access LearningGrids.


How do we share Clicker files?

You can share Clicker files in any way you would share other software files you use in school. For Windows/Mac machines (Clicker 8) this is likely to be via the server. For iPad/Chromebook (Clicker Writer) this is often via email or file sharing platforms like Dropbox, or school learning platforms like Google Classroom. Clicker 8 writing grids and documents are compatible with Clicker Writer, so you will be able to open these in both the app and the Windows/Mac version.