Crick Software US Blog

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  • Requesting Technical Support

    At Crick Software we provide a free Technical Support service that customers can consult when experiencing difficulties installing or using our software. If you have a Technical Support request, following the guidelines below will enable us to help you as quickly and effectively as possible!

    1. Before contacting us, check our support site. It contains many support articles that provide information about common problems and how to solve them.

    2. If you haven't already, you should also try updating your product to the latest version. The problem you are experiencing may have already been resolved in the new update. You can download the latest versions of Clicker 6, WriteOnline, and USB Keys 2 from our support site.

    3. If you would like some help from a member of the Technical Support team, there are two ways to get in touch with us. To submit a written Technical Support request, fill out this form. To speak with us, call 203 221 2697 between 9am and 1pm EST (US) or 01604 671691 between 9am and 5pm (UK).

    4. Whichever way you contact us, please provide as much information as you can regarding the organization you are from and the problem you are experiencing. This enables us to process your request and diagnose your problem. The following details are very helpful:

    • Your full name

    • The full name and postcode/zipcode of your organization

    • The product you are using

    • The version of Windows or Mac OS X that the computer in question is running (

    • A description of your problem. What steps did you take before it happened? Please provide the full content of any error messages.

    • Screenshots of the problem.

    Please get in touch with us if you have any questions regarding installing or using our products - it's really important to us that you and your learners are able to get the most out of them!

  • Crick Team Travels!

    Last month was a busy time for the Crick Software team. We attended two major conferences - ATIA, Assistive Technology Industry Association, in Orlando, Florida and TCEA, Texas Computer Education Association, in Austin, Texas.

    ATIA is a not-for-profit membership organization of manufacturers, sellers and providers of technology-based assistive devices and/or services. The mission of ATIA is to serve as the collective voice of the assistive technology industry association so that the best products and services are delivered to people with disabilities.

    John Crick, Ann Crick, Neil Andrew and Kelly O’Brien at the ATIA booth.

    TCEA is a member-based organization devoted to the use of technology in education.


    We had visitors from around the world stop by the Crick Software booths, including many people who were new to our products, and of course some familiar faces. Here is a quick wrap-up of the questions, comments, and excitement we had at the booths!

    “Wow! Our students definitely need Clicker Connect!”

    So many districts are getting more and more iPads® in their schools, which has increased the need for quality apps that can support independent learning. Many conference attendees loved our newest additions to the Clicker App family, Clicker Books and Clicker Connect.

    “I can see how this would be great for all our students in all subject areas.”

    Both Clicker 6 and WriteOnline are perfect tools to support writing across the curriculum, which many teachers and administrators were looking for at the conferences. For additional information, please visit the Software Tools page on our website.

    We are looking forward to ATIA and TCEA next year! For more information on conferences where you can meet us, please visit the conference section of our website.

  • Using Clicker Books to Create a Lab Report

    This is a great idea for using Clicker Books from a teacher working with a 6th grade student, who is struggling with accessing the grade level curriculum.

    In his science lessons, to create his lab reports, his aid scribed for him – he was not engaged and took little part in the process.

    So he was introduced to Clicker Books. It became his job to use the iPad® to take photos of the important stages during lab. This means that he becomes an active participant – he is engaged and needs to make decisions.

    Then he uses Clicker Books to create his own lab report. He adds the photos from the camera roll and uses word banks, customized to his level, to write.

    He now participates alongside his peers and, what’s more, is excited!

  • Clicker Connect

    We’ve just launched another Clicker App – Clicker Connect!

    With Clicker Connect, students choose words and phrases from a grid or a series of grids to compose coherent pieces of writing. Creating your own Clicker Connect sets is quick and easy, but we are also starting to build up the bank of free resources for you to use and personalize for your students.

    In addition to the examples that come pre-installed with the app, we have already added more sets to LearningGrids to support your teaching on a range of subjects. With Animal Groups, students write sentences to show their knowledge of animals and the groups that they belong to. As you’ll see in this set, pictures can be added to any cell in a grid in order to enhance students’ understanding of the text. Clicker Connect includes an extensive picture library or you can add pictures taken with the iPad camera.

    With Getting Dressed, students write a recount of a familiar event, focusing on transition words. Pictures are provided on a separate grid at the beginning of the set in order to provide additional guidance for their writing.



    Many of the Clicker Connect sets, such as Chinese New Year and Butterfly Life Cycle, demonstrate how the app can be used effectively to create resources to support extended informational writing, similar to the writing activities of our award winning nonfiction series, Find Out & Write About. Both of these sets are complemented by other resources on LearningGrids such as reading books in Clicker 6 and Clicker Books. These resources, and many others on LearningGrids, can be used to support writing with the Common Core State Standards.

    Clicker Connect is also a great app for focusing on specific grammar objectives. For instance, with Choosing Adverbs, students experiment and explore the effectiveness of different adverbs. And with Adding Details, students use commas in their sentences to demarcate additional information. Simple Sentences makes use of Clicker Connect’s “guided order” feature to reinforce sentence structure.



    All of these sets, and many more, can be accessed on LearningGrids directly within Clicker Connect.

  • Using the iPad Camera with Clicker Sentences

    When using Clicker Sentences you are able to personalize the picture in each grid of your sentence building activity. This can come from your iPad’s camera roll, or you can add a photograph instantly by taking a picture with the iPad camera.

    This example is one of our ready-made Sentence Sets from LearningGrids, supporting children to write sentences about 3D shapes. The set comes with pictures included, but why not take photographs of 3D objects that the children are familiar with, and use those to illustrate each sentence? Or, ask the children to investigate objects around the classroom or school and truly personalize the sets by taking their own photographs. Alternatively, classes across the school could work together, with older children creating the words and images in order to create Sentence Sets for younger children to use!

    The pictures used in your Sentence Sets can even be sent into the document!