System Requirements for viewing a webinar
Typically there are two different set-ups for viewing a webinar:
- You are listening to a public webinar as an individual
- You need headphones / speakers - You are listening to a public webinar as a group
- You need speakers and ideally a projected image for larger groups
For the full system requirements for viewing a webinar click here.
Asking questions in a Public webinar:
As we mute all attendees in public webinars, to ask questions please use the chat window near the bottom of the GoToWebinar control panel. If you cannot see the full panel you may need to click on the icon to make it slide out from the side of the screen.
Click on the icon to slide out the panel.
Type any questions into the chat window.
You may need to install Java – you can do this (for free) here: www.java.com
To test your set up before the live webinar, please use the testing link provided in the email you receive after registering for the webinar.
If you are unable to connect to a live webinar, please call the appropriate number below where Citrix will be able to assist you in connecting to the webinar.
Country | Long Distance: | Toll Free: |
United States | +1 805 617 7000 | 800 263 6317 |
Australia | +1 805 617 7000 | 1800 194 319 |
Austria | +43 7 20881506 | 0800 296 430 |
Belgium | +32 50 58 0522 | 0800 715 02 |
Brazil | +55 11 3516 9062 | 800 892 1085 |
Canada (English) | +1 805 617 7000 | 866 998 6710 |
Canada (Français) | +1 805 617 7501 | (888) 532-1187 |
China (North) | not available | 10 800 713 1475 |
China (South) | +86 20 2889 3241 | 10 800 130 1459 |
Denmark | +45 69 96 02 78 | 80 88 49 33 |
Finland | +1 805 617 7000 | 0800 111 002 |
France | +33 97 518 1748 | 0800 90-4924 |
Germany | +49 892 2061 257 | 0800 182 4786 |
Hong-Kong | +1 805 617 7000 | 800 968 495 |
Iceland | +1 805 617 7000 | 800 9734 |
Ireland | +353 7 6606 0855 | 1800 630 136 |
India | +1 805 617 7000 | 000 800 650 1684 |
Israel | +972 3 763 0601 | |
Italy | +1 805 617 7000 | 800 789 729 |
Japan | +1 805 617 7000 | 00531 130 908 |
Mexico | +52 553 686 9789 | |
Netherlands | +31 34 778 8102 | 0800 022 3729 |
New Zealand | +64 9 974 9600 | 0800 44 7438 |
Norway | +1 805 617 7000 | 800 16 167 |
Portugal | +1 805 617 7000 | 800 813 086 |
Singapore | +65 3158 2034 | 8001301830 |
South Africa | +1 805 617 7000 | 0800 982 477 |
Spain | 805-617-7000 | 900941356 |
Sweden | +46 8 525 032 22 | 020 798 124 |
Switzerland | +41 43 508 0146 | 800 836 170 |
United Kingdom | +1 805 617 7000 | 0800 404 9279 |