DocsPlus for Windows / Mac
For licenses purchased before November 2020.
Stuck on "Step 11 of 22" or "problem with SAPI5"
When launching the software, the above error appears, or the loading screen freezes at Step 11 of 22.
When launching, our software tries to load all speech engines on the computer, including third-party ones. The error message indicates that there was a problem doing this.
The problem may be caused by a faulty speech engine, or remnants of a program that didn't uninstall correctly.
UNINSTALL Previous versions
If previous versions of our software are installed, uninstalling them may fix the problem.
If Co:Writer is installed, try this:
- Uninstall our software.
- Uninstall Co:Writer.
- Reinstall our software.
- Reinstall Co:Writer.
If you’ve followed the above advice without success, it'll require some trial and error to find the cause of the problem.
The Speech Engine Guide guide below contains a series of troubleshooting steps. It involves editing the Windows Registry, so we recommend passing this task to your IT Support unless you're familiar with doing this.
- November 2nd, 2017
- Last revised
- December 13th, 2019
- Applies to
- Clicker 7
- Clicker 8 for Windows / Mac
- DocsPlus for Windows / Mac
- DocsPlus Universal for Windows / Mac