How do I recover Document backups on Windows / Mac?

Your Clicker / DocsPlus Document has recently become corrupt or been lost.


A backup is automatically created for every Document that is created or opened. The backup is autosaved every minute to prevent any significant loss of work.

In the rare event that the original Document becomes corrupt, the backup should load automatically.

If not, you can open the backup folder:

  1. In Clicker / DocsPlus, click Manage in the Options ribbon tab.
  2. In the Files tab, click the Document Backups location.

To identify the backup file by date, right-click any empty area of the folder, hover on View and choose Details. You can then click the Date column to sort by date.

On Windows, backup files are stored for 7 days before being deleted.

On Mac, backup files are stored until the computer is turned off. Unfortunately, this is a limitation of the temporary storage in MacOS.

About this article
16th November 2017
Last revised
28th January 2022
Applies to
  • Clicker for Windows / Mac
  • DocsPlus for Windows / Mac
  • DocsPlus Universal for Windows / Mac