WriteOnline

Error: "WriteOnline has detected that there is a problem with SAPI5"

When launching WriteOnline, you receive the following error message:
WriteOnline has detected that there is a problem with SAPI5.

Resolution

When WriteOnline launches, it tries loading all speech engines on the computer, including third-party ones. The error message indicates that there was a problem doing this.

The problem may be caused by a faulty speech engine, or leftover registry entries from a program that didn't uninstall correctly.

Third-party programs

We can provide specific workarounds for the problems caused by these third-party programs:

  • Co:Writer
  • Dragon NaturallySpeaking
  • Textease

If any of these programs are (or were) installed on your computer, please contact Support.

Previous writeonline versions

If the computer has previous versions of WriteOnline installed, uninstalling them may fix the problem.

Troubleshooting Guide

If you've followed the above advice without success, some trial and error will be needed to solve the problem.

The Speech Engine Guide guide below contains a series of troubleshooting steps that will hopefully determine what's causing the problem. As it involves editing the Windows registry, we strongly recommend passing this task to your IT Support unless you're familiar with doing this.


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About this article
Article Id
WOS6
Published
January 4th, 2018
Last revised
October 31st, 2017
Applies to
  • WriteOnline
Keywords
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