Error: "WriteOnline has detected that there is a problem with SAPI5"
When launching WriteOnline, you receive the following error message:
WriteOnline has detected that there is a problem with SAPI5.
When WriteOnline launches, it tries loading all speech engines on the computer, including third-party ones. The error message indicates that there was a problem doing this.
The problem may be caused by a faulty speech engine, or leftover registry entries from a program that didn't uninstall correctly.
We can provide specific workarounds for the problems caused by these third-party programs:
- Dragon NaturallySpeaking
If any of these programs are (or were) installed on your computer, please contact Support.
Previous writeonline versions
If the computer has previous versions of WriteOnline installed, uninstalling them may fix the problem.
If you've followed the above advice without success, some trial and error will be needed to solve the problem.
The Speech Engine Guide guide below contains a series of troubleshooting steps that will hopefully determine what's causing the problem. As it involves editing the Windows registry, we strongly recommend passing this task to your IT Support unless you're familiar with doing this.
- Article Id
- January 4th, 2018
- Last revised
- October 31st, 2017
- Applies to