DocsPlus for Windows / Mac
For licenses purchased before November 2020.
Error: "Trying to find network..."
You receive this error message on launch.
This error message indicates a problem connecting to the Home folder (formerly Shared Files) on the network.
You can click Disconnect and continue, however:
- By default, your files will be saved to the computer instead of the network.
- The Word Pool won't be editable (but will still work).
- Your Classes / Users will be missing from the Quick Start (Clicker only).
To resolve the problem, please contact your IT Support.
Home is the default open / save location.
In standalone installations, this is a folder located within:
In a network installation, all computers point to a single network share. The location is chosen during the network setup on the server (prior to generation of the install package).
This location is stored in the SharedFiles value of the following Registry key on each computer:
32-bit Windows - HKEY_LOCAL_MACHINE\SOFTWARE\Crick\Clicker7
64-bit Windows - HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Crick\Clicker7
32-bit Windows - HKEY_LOCAL_MACHINE\SOFTWARE\Crick\Clicker8
64-bit Windows - HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Crick\Clicker8
32-bit Windows - HKEY_LOCAL_MACHINE\SOFTWARE\Crick\DocsPlus
64-bit Windows - HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Crick\DocsPlus
The SharedFiles value can be modified freely. For best results, we recommend supplying a UNC path to a non-hidden network share that Domain Users have read / write access to.
You must also ensure that the Explorer value is set to Path.
- April 4th, 2019
- Last revised
- May 5th, 2022
- Applies to
- Clicker 7
- Clicker 8 for Windows / Mac
- DocsPlus for Windows / Mac
- DocsPlus Universal for Windows / Mac