DocsPlus for Windows / Mac

For licenses purchased before November 2020.


The Predictor doesn't work

The Predictor icon is dimmed out and can't be used.


This is usually the result of a corrupted Predictor database.

To repair the database:


  1. Close Clicker / DocsPlus.
  2. Right-click the Windows Start button and choose Run.
  3. Type C:\ProgramData\Crick Software into the box and click OK.
  4. Right-click the Predictor folder and choose Delete.

Your Windows account may not have permission to access the ProgramData folder. If so, please forward this to your IT Support.


  1. Close Clicker / DocsPlus.
  2. Browse to this location in Finder:
    Macintosh HD\Library\Application Support\Crick Software
  3. Right-click the Predictor folder and choose Move to Trash.

After following these steps, launch Clicker / DocsPlus. The Predictor icon should become active within 5 to 50 seconds.

About this article
November 3rd, 2017
Last revised
November 2nd, 2020
Applies to
  • Clicker 7
  • Clicker 8 for Windows / Mac
  • DocsPlus for Windows / Mac
  • DocsPlus Universal for Windows / Mac
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