DocsPlus for Windows / Mac

For licenses purchased before November 2020.

  

Error: DocsPlus Installer "can't be opened" on Mac

When running the DocsPlus Installer, you receive this error message:
<filename> can't be opened because Apple cannot check it for malicious software.

Resolution

Apple now requires apps to be "notarized" (submitted to them for in-depth scrutiny and approval). If you run an unnotarized app, macOS blocks it and shows the above error message instead.

Fortunately, there is a workaround:

  1. Click OK to close the error message.
  2. Right-click the file named DocsPlus Installer and choose Open.
  3. At the security prompt, click Open.
  4. Click Install DocsPlus on this computer.
  5. At the security prompt, click OK.
  6. Open your Mac's System Preferences and click Security & Privacy.
  7. Click Open Anyway.
  8. At the security prompt, click Open.

A newer version of DocsPlus is included with our universal subscription, which is fully notarized in accordance with Apple's latest requirements.


About this article
Published
January 13th, 2020
Last revised
January 7th, 2020
Applies to
  • DocsPlus for Windows / Mac
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