DocsPlus for Windows / Mac

For licenses purchased before November 2020.

  

Error: "Cannot find 'MSVCP140.dll'. Please, re-install this application."

When launching DocsPlus, you receive one or more of the following error messages:
Cannot find 'MSVCP140.dll'. Please, re-install this application.
or
The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer.
or
DocsPlus has stopped working.

Resolution

DocsPlus uses Visual C++ to run correctly. On rare occasions, these components don't register properly when during installation.

To resolve the problem, download and install the Visual C++ 2015 Redistributable from Microsoft:

  1. Log into Windows as an administrator.
  2. Click this link to start the download:
    https://go.microsoft.com/fwlink/?LinkId=615459
  3. Run the downloaded vc_redist.x86.exe file. Accept the license agreement and then click Install.
  4. When the installation has finished, restart the computer.

DocsPlus should now launch correctly.


About this article
Published
November 13th, 2017
Last revised
December 16th, 2019
Applies to
  • DocsPlus for Windows / Mac
  • DocsPlus Universal for Windows / Mac
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