DocsPlus Universal for Windows / Mac

For subscriptions purchased after November 2020.

  

LearningGrids doesn't load in Explorer

You click the LearningGrids icon in Explorer but nothing happens.

Resolution

If the problem continues after trying the solutions below, please contact Support.

Windows

Our software uses Visual C++ to display the LearningGrids website. On rare occasions, these components don't register properly during installation.

To resolve the problem, download and install the Visual C++ 2015 Redistributable from Microsoft:

  1. Log into Windows as an administrator.
  2. Click this link to start the download:
    https://go.microsoft.com/fwlink/?LinkId=615459
  3. Run the downloaded vc_redist.x86.exe file. Accept the license agreement and click Install.
  4. When the installation has finished, restart the computer.

mac

If your Mac runs macOS Mojave (10.14) or newer, update your software to the latest version (see below).


Downloads
About this article
Published
November 6th, 2017
Last revised
December 12th, 2019
Applies to
  • Clicker 7
  • DocsPlus for Windows / Mac
Keywords
  
  

LearningGrids doesn't load in Explorer

Nov 6, 2017, 15:34 PM
Article ID :
Priority : Normal
Type of article : Problem Solving
Last revised : Dec 12, 2019, 00:00 AM

You click the LearningGrids icon in Explorer but nothing happens.

Resolution

If the problem continues after trying the solutions below, please contact Support.

Windows

Our software uses Visual C++ to display the LearningGrids website. On rare occasions, these components don't register properly during installation.

To resolve the problem, download and install the Visual C++ 2015 Redistributable from Microsoft:

  1. Log into Windows as an administrator.
  2. Click this link to start the download:
    https://go.microsoft.com/fwlink/?LinkId=615459
  3. Run the downloaded vc_redist.x86.exe file. Accept the license agreement and click Install.
  4. When the installation has finished, restart the computer.

mac

If your Mac runs macOS Mojave (10.14) or newer, update your software to the latest version (see below).

Product Types :
  • Clicker 7
  • DocsPlus for Windows / Mac
supportkeywords :
  • learning grids
  • learninggrids
  • icon
  • C7WH19
Related support articles
  

LearningGrids doesn't load in Explorer

Nov 6, 2017, 15:34 PM
Article ID :
Priority : Normal
Type of article : Problem Solving
Last revised : Dec 12, 2019, 00:00 AM

You click the LearningGrids icon in Explorer but nothing happens.

Resolution

If the problem continues after trying the solutions below, please contact Support.

Windows

Our software uses Visual C++ to display the LearningGrids website. On rare occasions, these components don't register properly during installation.

To resolve the problem, download and install the Visual C++ 2015 Redistributable from Microsoft:

  1. Log into Windows as an administrator.
  2. Click this link to start the download:
    https://go.microsoft.com/fwlink/?LinkId=615459
  3. Run the downloaded vc_redist.x86.exe file. Accept the license agreement and click Install.
  4. When the installation has finished, restart the computer.

mac

If your Mac runs macOS Mojave (10.14) or newer, update your software to the latest version (see below).

Product Types :
  • Clicker 7
  • DocsPlus for Windows / Mac
supportkeywords :
  • learning grids
  • learninggrids
  • icon
  • C7WH19
Related support articles
Search support
  
Get assistance

If you can't find a support article which solves your question or problem, please contact our friendly support team.

Contact Support

 Previous page DocsPlus Universal for Windows / Mac Support