DocsPlus Universal for Windows / Mac
For subscriptions purchased after November 2020.
LearningGrids doesn't load in Explorer
You click the LearningGrids icon in Explorer but nothing happens.
Resolution
If the problem continues after trying the solutions below, please contact Support.
Windows
Our software uses Visual C++ to display the LearningGrids website. On rare occasions, these components don't register properly during installation.
To resolve the problem, download and install the Visual C++ 2015 Redistributable from Microsoft:
- Log into Windows as an administrator.
-
Click this link to start the download:
https://go.microsoft.com/fwlink/?LinkId=615459 - Run the downloaded vc_redist.x86.exe file. Accept the license agreement and click Install.
- When the installation has finished, restart the computer.
mac
If your Mac runs macOS Mojave (10.14) or newer, update your software to the latest version (see below).
-
Clicker 7 Installer (Mac)
Release 10 for Mac (v7.0.331) - May 30, 2019
-
DocsPlus Installer (Mac)
Release 4 for Mac (v1.0.4.91) - June 12, 2019
- Published
- November 6th, 2017
- Last revised
- December 12th, 2019
- Applies to
-
- Clicker 7
- DocsPlus for Windows / Mac
- Keywords
-
LearningGrids doesn't load in Explorer
You click the LearningGrids icon in Explorer but nothing happens.
Resolution
If the problem continues after trying the solutions below, please contact Support.
Windows
Our software uses Visual C++ to display the LearningGrids website. On rare occasions, these components don't register properly during installation.
To resolve the problem, download and install the Visual C++ 2015 Redistributable from Microsoft:
- Log into Windows as an administrator.
-
Click this link to start the download:
https://go.microsoft.com/fwlink/?LinkId=615459 - Run the downloaded vc_redist.x86.exe file. Accept the license agreement and click Install.
- When the installation has finished, restart the computer.
mac
If your Mac runs macOS Mojave (10.14) or newer, update your software to the latest version (see below).
- Clicker 7
- DocsPlus for Windows / Mac
- learning grids
- learninggrids
- icon
- C7WH19
LearningGrids doesn't load in Explorer
You click the LearningGrids icon in Explorer but nothing happens.
Resolution
If the problem continues after trying the solutions below, please contact Support.
Windows
Our software uses Visual C++ to display the LearningGrids website. On rare occasions, these components don't register properly during installation.
To resolve the problem, download and install the Visual C++ 2015 Redistributable from Microsoft:
- Log into Windows as an administrator.
-
Click this link to start the download:
https://go.microsoft.com/fwlink/?LinkId=615459 - Run the downloaded vc_redist.x86.exe file. Accept the license agreement and click Install.
- When the installation has finished, restart the computer.
mac
If your Mac runs macOS Mojave (10.14) or newer, update your software to the latest version (see below).
- Clicker 7
- DocsPlus for Windows / Mac
- learning grids
- learninggrids
- icon
- C7WH19