DocsPlus

The Predictor icon is grayed out and can't be used.

There are two reasons for this:

1) The Predictor isn't available for the current language

The voice you've selected, or the Wordbar you've opened, may be in a language that isn't currently supported by the Predictor.

2) The database was corrupted during installation

To resolve the problem:

Windows

1. Close DocsPlus.
2. Open any folder in Windows.
3. Type the following location into the address bar and press the Enter key:
   C:\ProgramData\Crick Software
4. Right-click the Predictor folder and choose Delete.
5. Launch DocsPlus and wait 5-20 seconds for the Predictor icon to become active.

Mac

1. Close DocsPlus.
2. Browse to the following location in Finder:
   Macintosh HD\Library\Application Support\Crick Software
3. Right-click the Predictor folder and choose Move to Trash.
4. Launch DocsPlus and wait 5-20 seconds for the Predictor icon to become active.