DocsPlus

Can't open DocsPlus Installer download

After downloading the DocsPlus Installer, you receive the following error message when trying to open it:
How do you want to open this file?
or
Choose the program you want to use to open this file.

Resolution

On rare occasions, if using the Internet Explorer web browser, the file may download with an incorrect name.

As a result, Windows doesn't know what type of file it is and asks you how to open it.

To resolve this problem, add .exe to the end of the filename:

  1. Browse to the downloaded file's location.
  2. Right-click the file and choose Rename.
  3. Move the text cursor to the end of the filename.
  4. Type .exe and then press the Enter key to finish.

The file's icon will change and will now open correctly when double-clicked.


About this article
Article Id
DPS7
Published
November 14th, 2017
Last revised
November 14th, 2017
Applies to
  • DocsPlus for Windows and Mac
Keywords

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