Can't hear recorded sound in DocsPlus

You’ve made a recording in DocsPlus but it doesn’t play back.


DocsPlus uses Visual C++ components to record sounds. On rare occasions, these components don't register properly when DocsPlus gets installed.

To resolve this problem, download and install the Visual C++ Redistributable for Visual Studio 2015 from Microsoft:

  1. Log into the computer as an administrator.
  2. Click this link to start the download:
  3. Run the downloaded vc_redist.x86.exe file. Accept the license agreement and then click Install.
  4. When the installation has finished, restart the computer.

You will now be able to hear sound recordings in DocsPlus.

About this article
Article Id
November 14th, 2017
Last revised
November 14th, 2017
Applies to
  • DocsPlus for Windows and Mac

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