I can't delete files in DocsPlus' Explorer

When you right-click a file in Explorer, the Delete option is grayed out, or the following error message appears when you click it:
File cannot be deleted


If Delete is grayed out, it's because the file is in the Safe folder. This is done deliberately to prevent accidental deletion.

To delete files in these folders, browse to the files in Windows / Finder and delete them from there:

  1. In the top Options ribbon tab, click Program Management.
  2. Open the Folder Locations tab.
  3. Click the link next to Shared DocsPlus Files.
  4. Go into the Safe folder to delete the file(s).

If you get an error message when clicking Delete, it’s because you don't have permission to do so. Send the location of your Shared DocsPlus Files folder (see above) to your IT Support and explain that you need full read / write permissions.

About this article
Article Id
November 15th, 2017
Last revised
November 15th, 2017
Applies to
  • DocsPlus for Windows and Mac

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