DocsPlus
Error: "Recording failed: Cannot record a sound" (DocsPlus)
When trying to record in DocsPlus, you receive the following error message:
Recording failed: Cannot record a sound.
Resolution
There is a problem with the Xiph.Org Open Codecs codec pack, which is automatically installed with DocsPlus.
To resolve the problem:
- Log onto the computer as an administrator.
- Uninstall Xiph.Org Open Codecs.
- Download and run the installer below.
- Restart the computer.
DocsPlus should now record sound properly.
For IT Technicians
If the problem is happening on multiple computers, it's possible to silently reinstall Xiph.Org Open Codecs via command line.
We recommend saving the following commands into a batch file, and then creating a Scheduled Task that runs it once at boot (or logon) with Administrator privileges. The task can be removed after all the computers have been fixed.
Please note: the letter "S" below must be uppercase!
Silent Uninstall
if exist "%programfiles%\Xiph.Org\Open Codecs\uninst.exe" (
"%programfiles%\Xiph.Org\Open Codecs\uninst.exe" /S
) else (
if exist "%programfiles(x86)%\Xiph.Org\Open Codecs\uninst.exe" (
"%programfiles(x86)%\Xiph.Org\Open Codecs\uninst.exe" /S
)
)
Silent install
e.g. "\\<servername>\<sharename>\opencodecs_0.85.17777.exe" /S
-
Xiph.Org Open Codecs
Windows
- Article Id
- DPS6
- Published
- November 13th, 2017
- Last revised
- November 13th, 2017
- Applies to
-
- DocsPlus for Windows and Mac
- Keywords
-
-
DocsPlus Windows Installer
Release 4 for Windows (v1.0.4.91) - June 12, 2019
-
DocsPlus Mac Installer
Release 4 for Mac (v1.0.4.91) - June 12, 2019
-
Xiph.Org Open Codecs
Windows
-
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