DocsPlus

Error: "Cannot find 'MSVCP140.dll'. Please, re-install this application."

When launching DocsPlus, you receive one or more of the following error messages:
Cannot find 'MSVCP140.dll'. Please, re-install this application.
or
The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer.
or
DocsPlus has stopped working.

Resolution

DocsPlus uses Visual C++ components to run correctly. On rare occasions, these components don't register properly when DocsPlus gets installed.

To resolve the problem, download and install the Visual C++ Redistributable for Visual Studio 2015 from Microsoft:

  1. Log into the computer as an administrator.
  2. Click this link to start the download:
    https://go.microsoft.com/fwlink/?LinkId=615459
  3. Run the downloaded vc_redist.x86.exe file. Accept the license agreement and then click Install.
  4. When the installation has finished, restart the computer.

DocsPlus will now launch correctly.


About this article
Article Id
DPS4
Published
November 13th, 2017
Last revised
November 13th, 2017
Applies to
  • DocsPlus for Windows and Mac
Keywords

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