Clicker 7

Error: 1317 during installation

During installation, you receive the following error message:
Error 1317. An error occurred while attempting to create the directory


This error is caused by a security feature introduced in the Windows 10 April Update (1803). The intention is to prevent malware from overwriting your personal files.

To solve the problem:

  1. Open the Windows Start menu, start typing controlled folder access and click the result when it appears (black shield icon).
  2. Turn the feature off. Answer yes to any security messages.
  3. Retry the installation.
  4. After the installation has finished, follow the Related article for your product below.

Information for Network Administrators

The Controlled folder access feature can be configured via Group Policy:

About this article
Article Id
May 2nd, 2018
Last revised
April 30th, 2018
Applies to
  • Clicker 6
  • Clicker 7
  • DocsPlus for Windows and Mac
  • WriteOnline

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