Clicker 7

Nothing seems to happen when launching Clicker 7 or you receive the following error message:
Internal exception occurred

Resolution

Your Windows version is too old

Clicker 7 is compatible with: Windows 7, Windows 8, Windows 10

Clicker 7 is not compatible with: Windows XP, Windows Vista

To check which version of Windows your computer has:

1. Hold the Windows key and press R to open the Run window.
2. Type in winver and click OK.

A faulty network installation

Your IT Support may have performed a network installation of Clicker 7. This enables them to remotely deploy Clicker 7 to the computers on your network.

If a new Clicker 7 MSI package is generated in the same location as a previous one, the resulting MSI package will install correctly but Clicker 7 will fail to launch.

In this situation, we recommend doing the following:

1. Use Group Policy to uninstall Clicker 7 from all computers.
   If this isn't possible, use our Uninstall Clicker Tool.
2. Perform the steps in the Install to computers on a network section of the installation instructions to generate a new Clicker 7 MSI package.
   Create a new folder in your chosen network share for the new MSI package and provide a UNC path to it when prompted.
3. Deploy your new Clicker 7 MSI package to a test computer.
   If Clicker 7 launches correctly, deploy the MSI to the remaining computers.

Software protection

Your computer may be running third-party software that monitors processes. Clicker 7 features advanced software protection to prevent piracy, which will stop Clicker 7 from launching if it thinks it’s being attacked.

We’ve successfully tested Clicker 7 with all major antiviruses. However, we’ve received feedback that certain programs are incompatible:

• Dependency Walker
• Impero - a workaround is to add "Clicker 7.exe" as an injection exclusion from the Impero Server console.
• Policy Central Enterprise
• Print Audit 5
• Sysinternals Process Monitor
• Comodo Internet Security - a workaround is to enable "Don't detect shellcode injections in these applications" and add Clicker 7 to the list.

Any type of process monitoring software can potentially cause this issue, so experiment with disabling any programs that you suspect may be doing so.

If you discover that a certain program is incompatible, we would appreciate it if you could contact Support so we can update this list.