Clicker 7
Clicker 7 doesn't launch
Nothing seems to happen when launching Clicker 7 or you receive the following error message:
Internal exception occurred
Resolution
Your Windows version is too old
Clicker 7 is compatible with: Windows 7, Windows 8, Windows 10
Clicker 7 is not compatible with: Windows XP, Windows Vista
To check which version of Windows your computer has:
- Hold the Windows key and press R to open the Run window.
- Type in winver and click OK.
A faulty network installation
Your IT Department may have performed a network installation of Clicker 7. This enables them to remotely deploy Clicker 7 to the computers on your network.
If a new Clicker 7 MSI package is generated in the same location as a previous one, the resulting MSI package will install correctly but Clicker 7 will fail to launch.
In this situation, we recommend doing the following:
- Use Group Policy to uninstall Clicker 7 from all computers.
If this isn't possible, use our Uninstall Clicker Tool. - Perform the steps in the Install to computers on a network section of the installation instructions to generate a new Clicker 7 MSI package.
Create a new folder in your chosen network share for the new MSI package and provide a UNC path to it when prompted. - Deploy your new Clicker 7 MSI package to a test computer.
If Clicker 7 launches correctly, deploy the MSI to the remaining computers.
Software protection
Your computer may be running third-party software that monitors processes. Clicker 7 features advanced software protection to prevent piracy, which will stop Clicker 7 from launching if it thinks it’s being attacked.
We’ve successfully tested Clicker 7 with all major antiviruses. However, we’ve received feedback that certain programs are incompatible:
- Dependency Walker
- Impero - a workaround is to add "Clicker 7.exe" as an injection exclusion from the Impero Server console.
- Policy Central Enterprise
- Print Audit 5
- Sysinternals Process Monitor
- Comodo Internet Security - a workaround is to enable "Don't detect shellcode injections in these applications" and add Clicker 7 to the list.
Any type of process monitoring software can potentially cause this issue, so experiment with disabling any programs that you suspect may be doing so.
If you discover that a certain program is incompatible, we would appreciate it if you could contact Support so we can update this list.
- Article Id
- C7S2
- Published
- November 1st, 2017
- Last revised
- November 1st, 2017
- Applies to
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- Clicker 7
- Keywords
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Clicker 7 Windows Installer
Release 9 for Windows (v7.0.328) - November 28, 2018
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Clicker 7 Mac Installer
Release 9 for Mac (v7.0.328) - November 28, 2018
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Xiph.Org Open Codecs
Windows
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Uninstall Clicker Tool
Clicker Windows
Clicker 7 Arabic
A Clicker 7 Arabic serial number is required to use this version.
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Clicker 7 Arabic Windows Installer
Release 9 for Windows (v7.0.328) - November 29, 2018
Clicker 7 Voices
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Arabic Adult Voices
Clicker 7 Windows - Arabic Clicker 7 Required
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British Adult Voices
Clicker 7 Windows
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British Adult Voices
Clicker 7 Mac
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Scottish Adult Voice
Clicker 7 Windows
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Scottish Adult Voice
Clicker 7 Mac
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US Adult Voices
Clicker 7 Windows
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US Adult Voices
Clicker 7 Mac
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ANZ Adult Voices
Clicker 7 Windows
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ANZ Adult Voices
Clicker 7 Mac
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Clicker 7 Getting Started
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Clicker 7 Installation Instructions (Mac)
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Clicker 7 Installation Instructions (Windows)
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Clicker 7 User Guide - Arabic (Windows)
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Clicker 7 User Guide - English (Mac)
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Clicker 7 User Guide - English (Windows)
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Sharing Files Between Clicker 7 and Clicker Apps (iPad)
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Speech Engine Troubleshooting Guide
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Switch Timings in Clicker 7
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Using Eye Gaze in Clicker 7