Clicker 8

Can't hear recorded sound in Clicker 7 / DocsPlus

You’ve made a recording but it won't play back.

Resolution

Our software uses Visual C++ to record sounds. On rare occasions, these components don't register properly during installation.

To resolve the problem, download and install the Visual C++ 2015 Redistributable from Microsoft:

  1. Log into Windows as an administrator.
  2. Click this link to start the download:
    https://go.microsoft.com/fwlink/?LinkId=615459
  3. Run the downloaded vc_redist.x86.exe file. Accept the license agreement and then click Install.
  4. When the installation has finished, restart the computer.

Your recording should now play back correctly.


About this article
Published
November 3rd, 2017
Last revised
December 16th, 2019
Applies to
  • Clicker 7
  • DocsPlus for Windows / Mac
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