Clicker Communicator for iPad

 

LearningGrids isn't working

When using LearningGrids:

  • The website loads partially or not at all.
  • You receive errors saying An error has occurred in the script on this page.
  • When clicking Run Now / Open, nothing happens.
  • When clicking Run Now / Open, you receive a Loading error saying the item cannot be found or is corrupted.

Resolution

This is usually caused by a firewall, web filter, or proxy server blocking connections.

If you're on a Windows device:

  1. Open the Windows Start menu, start typing internet options and click the result when it appears.
  2. On the Advanced tab, scroll down to the Security section.
  3. Ensure the Do not save encrypted pages to disk checkbox is not enabled and then click OK.

If this doesn't solve the issue, please link your IT Support to this support article.

Alternatively, try visiting www.learninggrids.com in your web browser instead.

For IT Professionals

Configure firewall / proxy

Allow connections via HTTP (Port 80) and HTTPS (Port 443) to the following hosts:

www.learninggrids.com
learninggridsimg.blob.core.windows.net
learninggrids.blob.core.windows.net
cdnjs.cloudflare.com
fonts.googleapis.com
www.googletagmanager.com
www.google-analytics.com

Configure Internet Options

  1. Open the Windows Start menu, start typing internet options and click the result when it appears. 

  2. On the Security tab, click Trusted Sites and then Sites. Add the following URL:
    https://www.learninggrids.com 

  3. On the Advanced tab, ensure the following boxes are enabled
    Disable script debugging (Internet Explorer) 
    Disable script debugging (Other) 
    Use TLS 1.0 
    Use TLS 1.1 
    Use TLS 1.2 


  4. On the Advanced tab, ensure the following boxes are disabled
    Display a notification about every script error 
    Do not save encrypted pages to disk

The corresponding Group Policy for these settings lies within:

User Configuration > Windows Settings > Administrative Templates > Windows Components > Internet Explorer > Internet Control Panel

Allow MIME types

All our file types are written in standard XML and contain no executable code.

When the LearningGrids web server responds, it includes the MIME content type of the requested file in the HTTP header (so the receiving device knows how to open it).

Ensure your firewall / proxy is configured to allow the following MIME types over HTTPS (and optionally SMTP to allow files to be emailed).

If the firewall / proxy supports wildcards, this will cover all Crick Software products:

application/vnd.crick.*

Alternatively, add each one individually:

DocsPlus

.pwbr - application/vnd.crick.docsplus

.wkspc - application/vnd.crick.clicker.docsplus

Clicker

.clkx - application/vnd.crick.clicker

.clkt - application/vnd.crick.clicker.template

.clks - application/vnd.crick.clicker.sentences

.clkc - application/vnd.crick.clicker.connect

.clkd - application/vnd.crick.clicker.docs

.clkb - application/vnd.crick.clicker.books

.clkbd - application/vnd.crick.clicker.board

.clktk - application/vnd.crick.clicker.talk

.clkm - application/vnd.crick.clicker.match

.czdoc - application/vnd.crick.clicker.cloze

.cztdoc -  application/vnd.crick.clicker.clozetemplate


About this article
Published
November 7th, 2017
Last revised
February 18th, 2020
Applies to
  • Clicker 7
  • Clicker 8 for Windows / Mac
  • Clicker Books for iPad
  • Clicker Communicator for Chromebook
  • Clicker Communicator for iPad
  • Clicker Connect for Chromebook
  • Clicker Connect for iPad
  • Clicker Docs for Chromebook
  • Clicker Docs for iPad
  • Clicker Sentences for Chromebook
  • Clicker Sentences for iPad
  • Clicker Writer for Chromebook
  • Clicker Writer for iPad
  • DocsPlus for Chromebook
  • DocsPlus for iPad
  • DocsPlus for Windows / Mac
Keywords
 

LearningGrids isn't working

When using LearningGrids:

  • The website loads partially or not at all.
  • You receive errors saying An error has occurred in the script on this page.
  • When clicking Run Now / Open, nothing happens.
  • When clicking Run Now / Open, you receive a Loading error saying the item cannot be found or is corrupted.

Resolution

This is usually caused by a firewall, web filter, or proxy server blocking connections.

If you're on a Windows device:

  1. Open the Windows Start menu, start typing internet options and click the result when it appears.
  2. On the Advanced tab, scroll down to the Security section.
  3. Ensure the Do not save encrypted pages to disk checkbox is not enabled and then click OK.

If this doesn't solve the issue, please link your IT Support to this support article.

Alternatively, try visiting www.learninggrids.com in your web browser instead.

For IT Professionals

Configure firewall / proxy

Allow connections via HTTP (Port 80) and HTTPS (Port 443) to the following hosts:

www.learninggrids.com
learninggridsimg.blob.core.windows.net
learninggrids.blob.core.windows.net
cdnjs.cloudflare.com
fonts.googleapis.com
www.googletagmanager.com
www.google-analytics.com

Configure Internet Options

  1. Open the Windows Start menu, start typing internet options and click the result when it appears. 

  2. On the Security tab, click Trusted Sites and then Sites. Add the following URL:
    https://www.learninggrids.com 

  3. On the Advanced tab, ensure the following boxes are enabled
    Disable script debugging (Internet Explorer) 
    Disable script debugging (Other) 
    Use TLS 1.0 
    Use TLS 1.1 
    Use TLS 1.2 


  4. On the Advanced tab, ensure the following boxes are disabled
    Display a notification about every script error 
    Do not save encrypted pages to disk

The corresponding Group Policy for these settings lies within:

User Configuration > Windows Settings > Administrative Templates > Windows Components > Internet Explorer > Internet Control Panel

Allow MIME types

All our file types are written in standard XML and contain no executable code.

When the LearningGrids web server responds, it includes the MIME content type of the requested file in the HTTP header (so the receiving device knows how to open it).

Ensure your firewall / proxy is configured to allow the following MIME types over HTTPS (and optionally SMTP to allow files to be emailed).

If the firewall / proxy supports wildcards, this will cover all Crick Software products:

application/vnd.crick.*

Alternatively, add each one individually:

DocsPlus

.pwbr - application/vnd.crick.docsplus

.wkspc - application/vnd.crick.clicker.docsplus

Clicker

.clkx - application/vnd.crick.clicker

.clkt - application/vnd.crick.clicker.template

.clks - application/vnd.crick.clicker.sentences

.clkc - application/vnd.crick.clicker.connect

.clkd - application/vnd.crick.clicker.docs

.clkb - application/vnd.crick.clicker.books

.clkbd - application/vnd.crick.clicker.board

.clktk - application/vnd.crick.clicker.talk

.clkm - application/vnd.crick.clicker.match

.czdoc - application/vnd.crick.clicker.cloze

.cztdoc -  application/vnd.crick.clicker.clozetemplate


About this article
Published
November 7th, 2017
Last revised
February 18th, 2020
Applies to
  • Clicker 7
  • Clicker 8 for Windows / Mac
  • Clicker Books for iPad
  • Clicker Communicator for Chromebook
  • Clicker Communicator for iPad
  • Clicker Connect for Chromebook
  • Clicker Connect for iPad
  • Clicker Docs for Chromebook
  • Clicker Docs for iPad
  • Clicker Sentences for Chromebook
  • Clicker Sentences for iPad
  • Clicker Writer for Chromebook
  • Clicker Writer for iPad
  • DocsPlus for Chromebook
  • DocsPlus for iPad
  • DocsPlus for Windows / Mac
Keywords
 

*If you buy 'Clicker Communicator (SymbolStix)', the Widgit or Mayer-Johnson PCS symbols are also available as in-app purchases for $49.99 each. Please note: in-app purchases are not available via VPP.

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