Clicker Communicator for iPad

In-app purchases and the Volume Purchase Program

If Clicker Communicator is purchased via Apple's Volume Purchase Program, is it still possible to download the extra voices and symbols?

Resolution

Typically, it isn't possible to make in-app purchases (free or paid) if an app has been purchased through VPP.

When you download an app from the standard App Store, the purchase (free or paid) is linked to your Apple ID. This same thing happens with in-app purchases, but not VPP purchases.

Therefore, if you try making an in-app purchase within an app that was purchased via VPP, the transaction is refused because there's no record of your Apple ID having purchased that app. Apple has yet to address this issue.

In response, we created PCS and Widgit editions of Clicker Communicator, to ensure that VPP customers have access to their preferred symbol library. Unfortunately, it isn't feasible to create further variations containing extra voices.

Depending on the mobile device management system used by your organization, it may be possible to assign VPP-purchased apps to users instead of devices. If so, this avoids the problem.


About this article
Article Id
CCOS4
Published
November 22nd, 2017
Last revised
November 22nd, 2017
Applies to
  • Clicker Communicator
Keywords

To install Clicker Communicator on your iPad, click a link below to download it from Apple's App Store.

*If you buy 'Clicker Communicator (SymbolStix)', the Widgit or Mayer-Johnson PCS symbols are also available as in-app purchases for $49.99 each. Please note: in-app purchases are not available via VPP.

Search support
Get assistance

If you can't find a support article which solves your question or problem, please contact our friendly support team.

Contact Support

Join the community

Our Clicker Communicator Users Group on Facebook is a welcoming community sharing ideas, resources and support.

Join us